• SONAR
  • Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips" (p.3)
2013/06/07 09:29:28
Andrew Rossa
ekral
Any other company would be happy if their customers wanted to fill the survey and publish the link. Anyway, if it was meant only for Producer owner,  does it means that I am the second quality costumer? What if am I potential Producer owner? 


Of course you are not second quality. But please understand that the survey is for people who own it and relates to specific experiences of owners.
2013/06/07 09:31:31
Grem
It's just a survey people! Not a popularity contest! If you weren't included doesn't mean anything!
2013/06/07 09:32:28
Andrew Rossa
scook
Andrew Rossa [Cakewalk]
The survey is meant for owners of X2 Producer.

It is rough when the admin double post :)


Haha. That was my own fault for being impatient.
2013/06/07 09:33:32
jb101
I think it is reasonable of a company to ask people who own a product to give feedback on it.
 
If they want general feedback they can use a focus group.
 
Whether or not you own everything else the company makes is immaterial.  Surely even you can see that through your bitter-tinted glasses, mcq.
 
How can a troll like Mcq answer how he is finding aspects of X2 Producer, when he doesn't even own it?
 
@ekral - it does not make you a second quality customer - it surely just means you have to own X2 producer to comment on how it is working for you.  Perhaps there will be other surveys for studio and essential users, or potential users in the future.
 
 
2013/06/07 09:34:26
scook
Andrew Rossa [Cakewalk]
scook
Andrew Rossa [Cakewalk]
The survey is meant for owners of X2 Producer.

It is rough when the admin double post :)


Haha. That was my own fault for being impatient.

Understandably so, I can see the image in my mind.
2013/06/07 09:34:28
spacey
Grem
It's just a survey people! Not a popularity contest! If you weren't included doesn't mean anything!




That's where you are wrong.
I don't receive any mailings from Cake and haven't in many years and I'd like to know why.
Andrew was kind enough to offer his help in finding out why some registered users of X2 Producer like myself didn't receive the survey.
 
 
2013/06/07 09:36:15
ekral
I have filled the survey and just marked N/A the features that I do not have. But it would be great to send the simplified survey simultaneously to all Sonar X2 owners.
2013/06/07 09:38:39
John
We need to think before we act. If a person did not get an email from CW it is not our right to second guess why and put it out for anyone. 
 
Those asking to circumvent what CW wanted to do may just have screwed the whole thing. 
 
The least the member could have done is ask CW if it was OK to pass it on. 
2013/06/07 09:41:21
Beepster
Keeripes. Maybe they are trying to figure out what areas of X2 need the most attention in regards to the next patch. In that case as someone who actually owns and likes X2 I wouldn't want rabble rousers, malcontents and trolls skewing the results. Not specifically calling anyone here those things but the internet is full of that type and if the survey was made public they could sabotage the efforts being made by the bakers.
 
Seriously, calm down. There is the feature request and problem reporter avenues to air your grievances and make suggestions. We paid for X2 therefore our input is more insightful and relevant. Want to fill out the survey? Buy the product.
2013/06/07 09:41:56
jb101
@ekral - But you have given feedback on your experience of using a program that you neither use or own - don't you think that's odd?
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