• SONAR
  • Just got this mail - "SONAR X2 Producer customer satisfaction survey - New Tech Tips" (p.6)
2013/06/07 10:36:28
ekral
scook
 
 It would appear that you followed a link from somewhere other than the email.t.


Yes, I followed the link from this forum, I think it is deleted now. I have to say, that I like many features in X2, but I am really worried about the X2 future. And as it could take several years to learn the new DAW, I would really appreciate any news or any sign what the Sonar future will be, before I purchase the producer version .
 
Personally I already own VST synths and effects so I would appreciate stability, speed, improved notation editor and touch support. But I feel like nobody form Cakewalk (and Roland) is listen.
 
I came from Jeskola Buzz and I also use Reaper. In case of Jeskola Buzz, if you would like to have a new feature, you could create it yourself, or get in contact with the developer and discuss it with him. And Cockos Reaper - there is nearly every week the new pre-release open for the public testing and discussion. So you could understand that this is for a completely new situation for me, to be just a passive customer.
 
Anyway I like many features in X2 and I like many Roland product, so the survey was the only chance how to express my X2 presences. 
2013/06/07 10:51:37
Ryan Munnis [Cakewalk]
I'd like to like to remind everyone, that if you are a SONAR X2 Producer owner and didn't get the survey (or don't get our Newsletters or marketing emails in general), make a point to update your subscription settings: http://www.cakewalk.com/manager.aspx
 
If you still don't receive Newsletters for some odd reason, hit up our webmaster: http://www.cakewalk.com/about/email.aspx?EID=1
 
That's the only way we can fix it. There is no "fix it for all switch" which can flip.
 
We can't simply email every owner of SONAR X2 Producer simply because we see they registered. We have to respect people's privacy when they opt out, and investigate cases where email addresses flag us as potential spammers. In other words, if you're not getting emails such as these for some reasons, it's a logistical issue and one that tends to be unique in every case. Don't confuse it for anything other than that. It's not personal. Contact us directly so we can look into it.
2013/06/07 10:52:07
royarn
I'd have liked to have participated in this thread this morning, but once again forum error stopped me from posting. Clicking the submit post button failed.
 
Roy
2013/06/07 10:57:15
mmorgan

I guess I only took survey 101 and not survey survey 101.

Me too too.
 
Back on topic: I'd like to thank the Cakewalk team for soliciting my input for future product development. The X series of Sonar is far and away my favorite DAW. Keep up the good work.
 
Regards,
 
2013/06/07 11:02:21
icontakt
@Andrew & Ryan:
The survey should have required a registered s/n, email address, etc. for users to take part in. Because it didn't, I, an Essential user, participated in it and completed it. I know, I made a mistake, but you and all Producer users here can never understand how we serious non-Producer users felt when we heard there's a chance to improve Sonar. If I were a Producer user I would probably be mad like someone here, too. So, when you do another survey in the future, please be sure you don't make the same mistake. I'll try not to make the same mistake, too.
2013/06/07 11:06:17
ekral
scook
It should be obvious that some are just trolling around




Good to know that costumer interest in product improvement is trolling. 
 
P.S.:
N/A means "Not Available" and not "Not Interested"
2013/06/07 11:06:53
Andrew Rossa
Ryan Munnis [Cakewalk]
I'd like to like to remind everyone, that if you are a SONAR X2 Producer owner and didn't get the survey (or don't get our Newsletters or marketing emails in general), make a point to update your subscription settings: http://www.cakewalk.com/manager.aspx
 
If you still don't receive Newsletters for some odd reason, hit up our webmaster: http://www.cakewalk.com/about/email.aspx?EID=1
 
That's the only way we can fix it. There is no "fix it for all switch" which can flip.
 
We can't simply email every owner of SONAR X2 Producer simply because we see they registered. We have to respect people's privacy when they opt out, and investigate cases where email addresses flag us as potential spammers. In other words, if you're not getting emails such as these for some reasons, it's a logistical issue and one that tends to be unique in every case. Don't confuse it for anything other than that. It's not personal. Contact us directly so we can look into it.



That being said, we do have issues with a few ESPs when it comes to delivery (that are out of our control). Hotmail and comcast being the big two. We did some fixes last year that added tens of thousands of people back on but we didn't get everyone. We are still working on fixing these issues. I apologize for the inconvenience. 
2013/06/07 11:08:52
Andrew Rossa
ekral
scook
It should be obvious that some are just trolling around




Good to know that costumer interest in product improvement is trolling. 
 
P.S.:
N/A means "Not Available" and not "Not Interested"




 
It also means not applicable. I think most people would understand to check that if they don't use it or didnt evaluate it. We are splitting hairs.
2013/06/07 11:12:36
scook
If someone does not understand the reason for a survey, ignores the target audience and chooses to offer opinions about their experience with a product they do not use, the meaning of the survey replies may not matter.
2013/06/07 11:15:16
Andrew Rossa
Jlien X
@Andrew & Ryan:
The survey should have required a registered s/n, email address, etc. for users to take part in. Because it didn't, I, an Essential user, participated in it and completed it. I know, I made a mistake, but you and all Producer users here can never understand how we serious non-Producer users felt when we heard there's a chance to improve Sonar. If I were a Producer user I would probably be mad like someone here, too. So, when you do another survey in the future, please be sure you don't make the same mistake. I'll try not to make the same mistake, too.


Hi Jlien X,
 
You make a pretty good point. However, requiring that might have turned some people off from participating. We wanted to make it painless and easy as we know time is valuable. I see your point though and perhaps in the future we can find a better way to ensure they own the product but not have to many requirements that would make them pass on taking the survey.
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