Just a heads up.
 
According to EastWest - Michiel Post has not been associated with their company for over 2 years.
So if he's giving you a deal on EastWest product and something goes south you are on your own.
 
I ordered Platinum Piano's back in April and never received the product.
I never received a tracking # for the shipment and he would not respond to inquiries about it.
When he finally did get back to me, months later, it was to say that he was now out of stock but if I purchased the EastWest Pro Harddrive (http://www.soundsonline.com/CCC-PRO-HD) that he would provide the registration code and compensate me with additional licenses for other product.
I purchased the drive (about $150 with tax & shipping) and he provided the reg code but I have not heard from or been able to get a response from him since and that was on June 22nd.
 
I have treated him in a professional manner but have not received the same treatment.
At this point it's appears that he has no plans to either respond to my inquiries or honor his commitment.
 
Best regards,
...Steven

I think there were some mix ups indeed, but he came through for me where needed. I do believe he's out of the loop now, so you may want to try and reach him through a forum PM of sorts, like KVR. He was the guy behind the PMI pianos, now at Sampletekk. Next he worked for EastWest and now he's gone, but he seems an upright guy.
Edith: yup.

Send him a message and remind him that mail fraud is a felony. Might get his attention.

Serious question:
 
If he never sent any (snail) mail, is e-mail fraud a felony?

I've stopped dealing with EastWest all together. They are simply a terrible company that makes good products but the fact that you can't get support really drags the quality of their products down. It doesn't surprise me in the least that this person isn't returning emails. I swear that is something they look for during the interview process:
 
EastWest: How are you about returning emails?
Applicant: I'm pretty bad at doing any sort of customer service.
EastWest: YOU'RE HIRED!

lol
 
Michiel was taking a week or more just to read his KVR PMs.
At this point they're just sitting in his in box.
 
Email he never responded to, KVR PMs feel like he was charting out things on a logarithmic graph when to read.
 

If you never received a product you paid for, the best first path is to file with the FTC. I already drilled into the most applicable page based on the OP, but feel free to navigate all over their site. If you paid but did not receive product OR refund, please check them both.

bapu
Serious question:
 
If he never sent any (snail) mail, is e-mail fraud a felony?

Good question Ed. It's one of those things that I imagine will be put to a challenge at some point. I think it would be difficult to say it isn't mail since most businesses are choosing to do invoicing this way and charge a premium for an actual invoice with a stamp.

Just out of interest - where did you buy this?

If it was Amazon, they've got you covered.