It's a grey area. I like when we're informed about what's going on. The silent treatment totally kills me. However, we're also blessed that we do have some Baker activity on here where on other sites, you may not see anything from anyone at that company. They read, but they don't get involved. I guess the Bakers spoiled us. I admit to being spoiled also....however, they don't owe us an ounce of anything until they are told to.
Yeah, I have found a few issues with X2. But there are no show stoppers for me to where I need a patch. If there were, Cakewalk would deliver something for us. They have ALWAYS done that when an outbreak of "wtf's" are all posted in one thread. I saw it happen with Sonar 8, I saw it happen with X1 and we saw it with X2. Anything that stops the show or is detrimental gets fixed in a timely fashion even if it's a hot fix. That's commendable in my opinion.
There are a few users that I know of that couldn't even make X1 work until the last patch....some had no luck at all and had things fixed when they tried X2. But this can happen from time to time with any software really. Another thing that really seems to get to me and I don't know why this is....
We get guys that come on here that really think they know everything. Like so much so, they won't even reach out to Sonar support to see if maybe they aren't as smart as they think. I have used support 5 times my whole time being a Cakewalk user. Just about all my issues have been fixed from posters on this forum which is what I try first. That says a lot...and if people would have a little more patience, they may wind up with some things they think are bugs....being fixed because they may not be bugs at all.
But let's get back to these guys that know so much, they'd not even dare to try support. 5 times I've dealt with support and 5 times...I've made a new Baker friend. I know that some people have legit gripes with support so don't think I'm bashing on you if you are one of these people. But 5 times for me...and all were successful.
I've done the phone, I've done email to support, I've done the bug report thing....I'm no one special. Seriously. No one at the Bakery knows of me unless they've read my posts here or helped me personally. What makes me get such incredible support to the point of a Baker mailing me, pm'ing me, support on the phone talking to me for nearly 2 hours...why me and not you that have failed with support? I think people do a little too much complaining around here over actual "doing" in certain situations, don't you?
It's simple really. If you don't like Sonar, how they run their business, how they patch, how they release their products, their tech support, how long they make us wait, how they keep all these secrets, the list goes on and on, right? If a person doesn't like all that and feels the need to vent or complain here or in front of clients, isn't it time to change your weapon of choice?
I love Sonar...imperfections and all yet sometimes I vent about them....but the day I rant to the point of frustration, anger or have to literally create a thread voicing my feelings, is the day I will switch to something else. I don't care how much I may have invested into Sonar. If it doesn't work and I'm no longer interested in waiting for the company to operate like I would like them to, I walk.
I've mentioned in a few other threads that I have been trying some other software. Part of that is because at times, I'm not happy with Sonar. The other part is...I'd be a fool to be in this business and NOT experience all the tools this trade has to offer. There are other great DAWs out there. There is no need for any of us to rant about Cakewalk until you have exhausted every possibility including tech support for your issues. At that point, it's not even worth ranting about. Isn't it better to go buy another DAW and get your work done? To me it's really that simple.
As for a patch, when it's ready, it's ready. I feel for those experiencing problems...but something like take lanes to me isn't a show stopper. Not that they aren't important, but I've survived without them all my life. :)
I doubt we will even see a patch for X2 though because a bud of mine that works for the beta team told me he's already testing X18 Alpha 695.12-841.75 with no testing on X2b or even a mention of it. LOL! Sike. :-Þ
-Danny