J4R10
"It's simple really. If you don't like Sonar, how they run their business, how they patch, how they release their products, their tech support, how long they make us wait, how they keep all these secrets, the list goes on and on, right? If a person doesn't like all that and feels the need to vent or complain here or in front of clients, isn't it time to change your weapon of choice?"
So, it's like "pay, like it or not, but shut up"? Or "It's software, of course it's buggy!"? What is wrong with you guys?! If someone is having problems with the software they have paid for, you say it's not ok to "complain"?! No emphaty? I understand completely those who use DAW daily to make their living and are frustrated of annoying bugs or crashes they're reporting.
I've had no big issues with X1d. Ok, maybe some, but not very big ones... Example everytime I've exported audio (or bounced track), I have to close and reopen the project or otherwise there will be loud cracks and pops with level meters hitting at 100 during playback. I guess it has something to do with those tens of CPU hungry plugins on project tracks.
So, no big issues with X1, but as a consumer and a Cakewalk customer, I think I have a right to tell here or anywhere my opinions about their product or marketing tactics - the good ones AND the bad ones.
And what comes to Roland/Cakewalk/Sonar, there is definitely something going on and I think there will be big changes in near future...
J4, I'd never dispute the above. What I said if you read my post in full is...if you haven't exhausted all possibilities, I don't see the reason to complain. You know as well as I do that well over half of the complaints we see on here are from people that either think they know everything there is to know about configurations that will NOT let the forum help them, nor will they even try support.
To me, that does not give them a reason to complain. I would never say "pay, like it or not and shut-up". If you have a legit problem and have tried everything you can think of, have allowed the power users on this forum the chance to help you and have tried tech support and still failed, you sir, have every right to complain as you see fit. And the extent of how you wish to complain is completely acceptable at that point. But if you just mess around and can't get something right or you never reach out to someone because you think you know it all....is that really fair to yourself or the company? I don't think it is...and that is what the other half of my post was about.
That said, I STILL do not think it's wise to create a rant thread because 9 out of 10 times, it will not solve a thing, you will be called a troll, attention seeker, hot-head, and no one will really care. Your best bet at that point is to buy another DAW and see how you fair...or just switch to a tape machine or whatever.
Let me let you and everyone else in on a little secret...
Because the Bakers DO read this forum, the person that cries out like a human being in a thread just MAY get the attention of a Baker that sends you a PM. I can't tell you how many times that has happened to me as well as my friends on here. Do you think they would waste their time on a hot-head that isn't even willing to try to discuss/work out the problem on the forum? I know I wouldn't if I were them. Kindness as well as patience goes a long way on this forum with both its members that CAN help you as well as the support that hangs behind the scenes.
Trust me, people with legit gripes would never hear me bash them. My point is...quite a lot of the banter on here is not legit and everyone knows that. The % of issues with X2 isn't as big as these forum messages lead on. The Bakers know people have multi-accounts and like to stir up stuff. We even know when we see a troll these days. So to those procrastinating about buying Sonar X2 due to what you read on the forum....don't pay attention to everything you read. How one person uses the software and may complain about various bugs...another will use it differently and won't even see them.
-Danny