@john - I have over time ended up going through things over the phone and/or through messaging - and I have done so sparingly, and each and every time I provide a full accounting back to the thread in question, on top of that there is no new information to post to the thread as of yet.
It is usually over things like language barriers, and I have on a couple of occasions signed on remotely to view settings and such when the poster could not clearly convey information.
I do try to use my best judgment, and in any case ALWAYS make sure the thread is brought up to date as soon as possible. In the case of this particular thread, the poster has gone off to do a phone call to Cakewalk technical support, from Sough Africa, and has agreed to update this thread with what he finds out. I spoke to him at around 5:30 or so this morning, my time. I believe it will be tomorrow before the thread gets updated, but it WILL get updated.
Additionally, the usual reason for a PM and private email is so that the poster can send me files and such, as sometimes I load pieces of a project on my system to see if I can uncover anything.
And, I promised to post the results of the call from this morning to this thread. I do not have anything to update, but the poster WILL be updating the thread most likely in the wee hours our time.
Here is my earlier post snippet, promising to do so, PRECISELY to not end up with keeping the forum in the dark:
I am waiting for the original poster to call me on my cell, and I will try to get to the bottom of this, followed by a post catching up this thread with what gets discussed and tried. I believe I have a reasonable track record of being fairly thorough (though not always as accurate as I wish), and will certainly continue to try to do my best in the process.
Bob Bone