jimusic
...Agreed. It will also help to settle the lynch mob if they know the bakers are working on some of the complaints. We know they are but it would be nice if they would just say that a patch can be expected this spring. No dates just knowing that we can expect some fixes soon...
That's what I'd do.
They must be aware by now just how many are migrating to another new & very popular DAW.
A quick & easy read on those forums will easily prove that, and I'm sure they've been there - done that. I can't imagine that they wouldn't. I would. I'd want to know.
With that, I'd be keeping the coals stoked in the fire here, and not risk losing even more to the other options out there, which of course is just what they may see by employing this aura of 'absolute dead silence'!
Remember when Mom would give us kids a 'cookie' a few hours before dinner, to satiate us & to shut us up?
You can't tell me that the Bakers haven't got a 'tray of cookies' to give out to us by now, if for no other reason, just to keep us hanging on the line.
Yeah I too wish the secrecy thing wasn't as secret. I mean, if a patch is coming....it most likely will not have any ground-breaking new features. Patches mean fixes. I see no reason to keep that a secret.
As for the awareness of migration etc, I think this goes both ways Jim. We lose a few each year, we gain a few each year. The same with the other companies. When a company makes a bad decision or really makes waves, people leave but other people want to see for themselves.
Being in the entertainment business just about my entire life, one thing I've learned is "as long as people are talking about you, whether it be good or bad, they ARE talking about you." That said, there are sheep that just follow what they read and accept is as gospel. There are others that want to know for themselves that don't believe everything they read or hold stock in what people say "on the internet."
As far as the forums painting a picture, there are a few things to keep in mind regarding that.
1. There are several trolls that have been planted on our forum by rival companies either to ruin our product, or to just make trouble. Little do they know, the help us more than they hurt us because we can spot these trolls in seconds. They usually have no knowledge of our product when they come on here ranting.
2. Some of the things people call bugs are not bugs at all. Unfortunately, you have to know a little something about computers as well as your hardware to make Sonar work in some instances. Though this is something I'd like to see the Bakers fix in the future, once you get the hang of what you need to do to make Sonar run efficiently, it's not hard...but in some instances it HAS to be done where in other DAWS, not so much knowledge is needed.
3. Forum trolling around here can be intense. Whether the troll is someone planted from a rival company or someone just looking for attention, we can't allow the forums to dictate how popular or unpopular the Sonar name is.
4. There is an entire user base out there that does not use our forum. So though the forum may look dismal at times, you can't judge that on what a few users may be saying....or sometimes...the same user multiple times with different names.
So it's tough to put too much stock into what you read good or bad.
I like your cookie analogy. The bakers tried that approach a few releases ago....as scook mentioned, it's a no win situation for CW because of a few reasons. People use the stuff against them due to CW being honest. Think about it. Bob Bone showed things that were addressed. If you're a troll or someone from another company, you look down at that as a broken product where we dedicated users look at it as a blessing that CW cared enough to share that with us as well as when a fix might be around.
The "when" is also a bad move. Too many people get their undies in a bunch and when it doesn't hit when it was supposed toc ome out, more controversy. So if you're CW, what do you do? You keep it hush hush until it's ready because you really don't want any negativity at this point even though some will still leak through the cracks. It's a tough situation no matter what side of the fence you're on. If you're us, you think one way...if you're CW, you think another. Definitely a grey/gray area no matter how ya slice it.
-Danny