+1 for surveys. If emailed, they can be private to the users with an NDA, perhaps.
I long for the day I can make it out to another NAMM show and talk directly with someone at Cakewalk. That's really the best way to to get in front of a real person and before making a suggestion, he/she can see with their own eyes what I'm referring to and how I work. Support people in general have rarely been given the incentive to bring suggestions to engineers without being ridiculed, or the customer being referred to as a dumb-a__.
I've seen that happen so many times.
"Evolution is slow. Smallpox is fast!" -George Carlin