Haha sucks...good luck with that one. Installing Windows on a computer with only 3 programs on it is a matter of 30 minutes. Beats messing around for hours. I just called the shop btw and it looks like they will return me a new one rather quick instead of sending it somewhere for repair. Ok, i'm outta here. Have a nice day everyone!

I wouldn't have ever thought to add a "look out for this brand" to the Roland electronics. I guess it was like everything else that the glory day's where when it was made in Japan. Then Korea,, now more junk from China. It's worse than a political takeover.... 

make sure. call for tech support. is the volume turned off? input echo on in sonar? you are new to the device, so i suspect user error.

 Possibly the HD Audio chip in the video card?  Sound without the interface on and the onboard dissabled isn't adding up to me, must be another device with sound capabilities possibly the video card or a video capture card would be my guess.

There is a lot that is sus-picious in this thread. I'm not sure how to give guidance. The interface doesn't work on this or other computers. The interface can send sound to speakers when it is off (high pitched beep). The OP sees levels bouncing on the inputs when the device is connected. The device is 2 weeks old.

To troubleshoot, he reinstalled Windows and saw no improvement (in 1/2 an hour... takes me 1/2 an hour to install Sonar haha and that would be record time!).

So, I'm puzzled and think he would do best to get tech support from the manufacturer or re-seller on the phone to ensure the device isn't working. I have a feeling if he takes the device in to Guitar Center or wherever he bought it from that he might be able to get quicker help.

I have to make sure I have the input monitoring turned off on my Dakota card or sometimes I get into some sort of feedback loop.  Sounds more like a buzz than a squeal.

It's unusual for electronics to fail like that, but its possible if you're outlet is not properly grounded or not plugged into an outlet with a surge protector. I recommend getting an outlet tester (Home Depot sells them for about $5). I've had one for over 30 years and it's one of my best tools. It's found incorrectly wired outlets a few times. It's also good to tell you if an outlet is hot which could save your life. 

This is the one I have: 
http://www.homedepot.com/p/Klein-Tools-Receptacle-Tester-RT100/203195018#.UZ7HrLW_e64

The interface can send sound to speakers when it is off (high pitched beep)

yes that one is a difficult one to grasp. my first thought was that his cpu was overheating and the motherboard was sending an alarm.

"yes that one is a difficult one to grasp. my first thought was that his cpu was overheating and the motherboard was sending an alarm. " Look, i'm not lying, i'm not making stuff up. I'm not an expert with this stuff but my guess that the octa capture that is broken causes this to happen. It's like electric static or whatever you would call it in English (not my first language) that gets triggered and goes through the monitors. As long as the power is plugged in i don't see how this is impossible. Why would i make this up? To add drama? And the person who said things didn't add up, it's because he obviously didn't read the thread right. I said i reinstalled Windows in 30 mins. I clearly added i didn't install any other software yet. Yet he basically acts like i'm talking about of my ass because it's not possible to install everything in 30 mins. Actually, Windows was reinstalled in under 20 minutes i think. What's the problem. Again, why would i lie? And thanks for the added tips and things to check but again, the octa is broken. I tried it on another computer, i get the same problem. You really think suddenly 2 computers show the same problem where there wasn't one before and it isn't the octa? I realize my posts might be a bit chaotic but i'm kind of offended that people think i'm making stuff up. Why? Think about it, why would i do that???

Tripod


"yes that one is a difficult one to grasp. my first thought was that his cpu was overheating and the motherboard was sending an alarm. " Look, i'm not lying, i'm not making stuff up. I'm not an expert with this stuff but my guess that the octa capture that is broken causes this to happen. It's like electric static or whatever you would call it in English (not my first language) that gets triggered and goes through the monitors. As long as the power is plugged in i don't see how this is impossible. Why would i make this up? To add drama? And the person who said things didn't add up, it's because he obviously didn't read the thread right. I said i reinstalled Windows in 30 mins. I clearly added i didn't install any other software yet. Yet he basically acts like i'm talking about of my ass because it's not possible to install everything in 30 mins. Actually, Windows was reinstalled in under 20 minutes i think. What's the problem. Again, why would i lie? And thanks for the added tips and things to check but again, the octa is broken. I tried it on another computer, i get the same problem. You really think suddenly 2 computers show the same problem where there wasn't one before and it isn't the octa? I realize my posts might be a bit chaotic but i'm kind of offended that people think i'm making stuff up. Why? Think about it, why would i do that???

I didn't say or imply that you made anything up. I simple said it was hard to grasp how the device made sound turned off. Since it stopped when you unplugged it. You probably shorted something out in the device. That generally happens when the tolerance the device has for an input voltage is exceeded. You might want to test your electrical outlet before plugging the new device in. What country are you in? Make sure the device operates on the voltage that your country supplies.  

Edit… if the voltage your country supplies is acceptable then buy an inline ups to protect against any surges in the supply voltage that may occur. In the usa voltage regularly exceed by 20%.