Not too long ago I was a bit hesitant in buying the lifetime update. I was put at ease and decided on the next paycheck I would make the purchase. Right before the purchase I had a question about the discount for a recent upgrade....no response. Contacted them again......and again.....no response. Sent a Private Message on the forum, no response. Now I am reading all the posts that no one is getting a response. The phone support appears to be gone as well.
Does anyone have any insight (something I may have missed in the posts)?
I was ready for the update but now I am worried again. I don't want to miss out on the update but I don't want the company to be gone in a month after I purchase.
And honestly, more importantly, I don't want them to go under. I love Cakewalk and have been using it for 15 years or more. I am sure there are a million guesses but, does anyone know for sure what is going on? 
Maybe I should quit worrying about it and buy the update in the hopes that they are on the verge of throwing in the towel and every update gives them a shot at staying in the game. I hope all is well.

they just hired (in the process of hiring) new bodies for support.
that's what I have read here in the forums.
I have never known cakewalk to be anything but loyal to its users. this hasn't changed in years.
to be perfectly honest, I've always felt cakewalk has been lack on support through they years so to me its nothing new .
 
I believe they put most of their resources and man power towards making a great product. and...well they have yet to fail me so far, so I cant complain. I believe a lot of the posts you might be reading are some of the same users disgruntled by a few ignored support tickets. don't get me wrong, one ignored ticket is enough, but some of the reasons I've heard for not responding quick enough is they prioritize support tickets.
billing and registration tickets take precedence over "Why doesn't this work right" ?
 
I don't like it either but cakewalk isn't going anywhere.
they have too much invested in the product and too much invested in their user base.
good luck
 
Chuck

I don't know what version of SONAR your on ..
All you have to do is log in to your Cakewalk account and hit the buy button for SONAR and your adjusted price for The Life Time deal will be there ...
If you need more info and answers to feel comfortable you still have until August 31 st ...to pull the trigger
 
Kenny

Cakewalk is doing great. Support...not so great right now, but I've been following what's going on. They're hiring more people so help is on the way after they're trained. 
 
There are definitely people with legitimate issues that need to be addressed, but I've also gotten PMs from people venting about support and what they're asking about is more along "how to" lines. Cakewalk's support isn't really intended to teach people how to mix, or how to use Matrix view, or whatever; it's intended for people who are having problems with the program itself. 
 
 

Checking back in and just wanted to say thanks to everyone.
I just bought the lifetime plan, I'm all in. Hopefully folks will be hired/trained and all will be back to normal soon.
Thanks again.

 someone has compromised my login So who Is doing this as It aint funny.
Sonar is sick!!  and the person responsible must be from Cakewalk or there are good hackers out there
I do not write on other peoples posts  and they should not also.
What the hell anyway!! they are all leaving anyway!!

Anderton
Cakewalk is doing great. Support...not so great right now, but I've been following what's going on. They're hiring more people so help is on the way after they're trained. 
 
There are definitely people with legitimate issues that need to be addressed, but I've also gotten PMs from people venting about support and what they're asking about is more along "how to" lines. Cakewalk's support isn't really intended to teach people how to mix, or how to use Matrix view, or whatever; it's intended for people who are having problems with the program itself. 
 
 

Remember saying this??

Really? Would you like a prize for this bit of pettiness?

Boogit
Remember saying this??

 
Yes, I do, and at the time it was true. It's what happened afterward that sank Cakewalk.

Anderton

Boogit
Remember saying this??

 
Yes, I do, and at the time it was true. It's what happened afterward that sank Cakewalk.

What happened afterword?