TS
[We aren't ignoring you. We don't comment on or speculate on future product development for business reasons (most other companies do the same). I hope you understand.
[Andrew Rossa, CW]
Thanks you very much for your reply, Andrew.
In fact, i was not talking about product development, but about issues and bugs to fix (if any, of course).
This is a little strange for a company not to respond to this aspect, whatever its field of activity, and it can be a little discouraging for some customers (or they are wrong about the existence or the importance of the issues they evoke - but in this case you need to tell them, am i right ?).
Anyway, i'll remain faithful and confident (in Nice, summer is coming, and the sea warms
)...
+1. Some of us don't care to know about new features just yet. My case, is exactly so. I'm strongly with TS here. We know that it's not good to divulge too much information regarding what Cakewalk is doing, but here's the way I see it:
If Cakewalk will address bugs/issues in the forum, then we can all at least see that CW has acknowledged, not that there is a problem, but so that the user reporting can stop reporting it. I run into bugs all the time, but I don't have much incentive to report them all. The bug-reporting tool is cumbersome, and I get the impression they aren't taken seriously unless there's uber-detail. Many of the bugs I would report are simply by clicking something. Very random.
What would have been useful is if I could take a snapshot of my Sonar X2a condition at the moment I encounter a bug, record movements, and have those logged. Like a screencast with logging. CW could see what I'm actually attempting to do, and then view the timestamped logs to see what Sonar thinks I'm doing, or what is causing it to not correctly do what I'm doing. Unfortunately, I don't think that's a service or function, so the forum is all that's left.
Call-in Support did not impress me. I'm sorry.