I don't remember when I lasted needed to contact technical support, so I don't know...

How long do they normally take to reply?
I have been waiting for 5 days now...sitting here with a serious error that must be fixed 

regards,
joni

Well, I have a problem with audio dropouts when changing screensets.  When I contacted them first two weeks ago via email (uk) they responded in a couple of hours telling me to do a clean re-install giving me instructions how to.

That didn't work.  Since then I've emailed them twice with further diagnostics........ Queue tumbleweed........ Not a sniff of a response. Still waiting! 

That's not good.
Well, I better try to fix this myself...if I can...
thanks Stinga.
regards

I would email them again. Weekends are not a great time to hear from them.

Hi John, how are you?
Well John, I have sent them 2 emails already. Received the confirmation...we will contact you asap etc etc. No reply regarding the problem yet... I am out of the studio for 12 days now...hopefully I can fix it when I get back...
all the best,
joni

djoni


Hi John, how are you?
Well John, I have sent them 2 emails already. Received the confirmation...we will contact you asap etc etc. No reply regarding the problem yet... I am out of the studio for 12 days now...hopefully I can fix it when I get back...
all the best,
joni

When I see you here I smile. Its seeing an old friend again.  I am fine. Because I'm in the States I would call CW. You being overseas that is not so much of an option. I offer the notion to email them because I think its important for them to know its an important issue. I would simply keep emailing them. You may want to list your phone number in your email to them as well and times you are likely to answer.

I hope you get the problem solved. 

First check your spam file. Add noreply@cakewalk.com to your address book might help. 

Their responses usually range anywhere from 1 day to never. 

Thanks daveny, but my spam folder is empty, and, I have had replies from them before.  However, this may well go down as a never..... Gotta say I'm not impressed. Even if they replied to say "we haven't got a clue" that would be something! 

Well, keep in mind that Cakewalk is a very small company. Last time I checked they have a total of 65 employees. 

My last issue took about 3 weeks to get sorted. They are slow, but they did come through and get me going again.