Does anyone else think it's odd that an email has not been sent out by Cakewalk alerting their customers that they are going out of business? They leave it up to the consumer to some how be aware of their demise?
 
Or, maybe they did and I didn't get it. Anyone get an email?

Yes I agree. Im really surprised and also disappointed.
Gibson owes its paying customers an explanation of the new terms of agreement and when to expect a fix for authorization.

Same here.
Very strange that they haven't done so already.
Imagine all the people that doesn't come to the forums.
All the best.

Absolutely amazing that surviving executives (@Gibson, I presume) don’t see the moral, ethical, and possibly legal obligation to let people know that they are defaulting on their obligations, especially to those that already paid for “lifetime” updates! Total management negligence at Gibson! No wonder they are in trouble and the quality of their guitars have gone down hill! At least they could say, “I’m Sorry!”

Im guessing its so customers don't run out and cancel their subscriptions.
This could lead to loss of funds for Gibson. But ethically and morally, they owe their customers that much to let them know.

+1, especially since some are being charged monthly fees still. There must be even more that have no idea of what has happened (yet). I would hope Gibson takes such seriously, since that alone falls under the purview of the FTC, but not sure of how that fits if CW still "exists" (I.e., Gibson can duck accountability).

In case someone gets hit with this, https://www.consumer.ftc....-card-charges#exercise is a good reference.

Regardless, is just bad business practice.

I think from all indications, Gibson doesn't feel like it owes anyone, anything at all.  I wonder in fact if they explicitly forbade (coerced) Cakewalk employees from participating here because if I was just put out of work, I'd be here unless threatened with legal repercussions.

I posted this in another thread as well, to clear up a few things:

• Activation/Authorization services are not going anywhere. You will be able to continue using SONAR without any issues. Our website, knowledge base
• Every monthly subscription is in the process of being auto-cancelled. If you need a refund for the month of November faster than our support team can turn around for you contact information for both stores is in this FAQ. We will be keeping this FAQ current as best we can as things settle.
• This was not a conspiracy or plan to keep taking money from people, simply put it is impossible to notify everyone by email. If we do an email blast it will not be until after all of the recurring payment issues have been sorted out it doesn't really help if the email we send out creates more questions than answers.

I know, I know this whole transition has created more questions than answers. We are working as hard as we can to get as many answers and things nailed down as soon as possible. Please keep an eye on the FAQ and I will be available more on the forum this week.
 
Thank you as always for your continued support and patience.

Thank you for the url to the FAQ. This is first I have read about it. Maybe a link to it should be added to Noel's post

Willy Jones [Cakewalk]
I posted this in another thread as well, to clear up a few things:

• Activation/Authorization services are not going anywhere. You will be able to continue using SONAR without any issues. Our website, knowledge base
• Every monthly subscription is in the process of being auto-cancelled. If you need a refund for the month of November faster than our support team can turn around for you contact information for both stores is in this FAQ. We will be keeping this FAQ current as best we can as things settle.
• This was not a conspiracy or plan to keep taking money from people, simply put it is impossible to notify everyone by email. If we do an email blast it will not be until after all of the recurring payment issues have been sorted out it doesn't really help if the email we send out creates more questions than answers.

I know, I know this whole transition has created more questions than answers. We are working as hard as we can to get as many answers and things nailed down as soon as possible. Please keep an eye on the FAQ and I will be available more on the forum this week.
 
Thank you as always for your continued support and patience.

Thank you for posting this Willy.  Perhaps I've missed this somewhere else earlier (it's a bit crazy here right now) but this is the first time I knew that this FAQ existed.  I am sorry for your situation in this as a Cakewalk employee and I wish you and all the others there nothing but the best going forward.