Unless it is a small operation you ain't likely to talk w/ the head man. You most likely will get secretaries or assistants to whomever you get a hold of. The best way is to write a physical letter. I've gotten responses that way from the publisher of the local dallas paper (personal in a top 10 market), GM's Frank Luntz (secretary, but still not bad after I bragged in the letter how I walked away from a hwy crash that totalled the car), tech people and President of Presonus, US PR head of Yamaha after writing the US office w/ complaints.
This is about products, not company policy. Gibson's idea was a good one, but not practical one, I'm afraid. As for Cake's firing, I don't suppose any of us would want to discuss our family finances and ... um ... troubles in an open forum. How 'bout a marriage counselor working on an open forum. That ought to go over big (actually, it might, considering the proliferation of reality shows. So you guys are witnesses - if you see something like that we can sue ...) Not to mention legal problems stemming from that. of course, feel free to write Boston about the firings. I'm sure you'd get a letter stating they can't talk about it.
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