2014/02/13 10:37:23
findjammer
cclarry
Have to say, I REALLY like this conceptually....
Will be a great tool....
 



Thanks for the kind words, I have so many ideas for it but never enough time!  Seems there is a permissions issue at the moment.  Could you do me a favour?  There will be a log file here:
 
C:\ProgramData\JamSoft\SampleSort\Config
 
could you email to me any files in this location that end *.log?  That would be really helpful for trouble-shooting the problem.
 
Email it to support at jamsoft.co.uk :)
2014/02/13 10:42:23
cclarry
Will do!!!
 
2014/02/13 10:57:13
findjammer
You're a gent!  Thank you!
2014/02/13 15:22:13
dubdisciple
cclarry
One thing I just found out...

You should run this as an Admin. 

I tried to open it after installing and it crashed...changed to Run as Admin
and the problems went a way...just an FYI...


I'll try that.  Thanks
2014/02/13 15:23:27
dubdisciple
Tried admin and it still crashed.  Sent log.
 
2014/02/13 15:35:25
findjammer
Dubdisciple, I've tracked your issue down to dodgy dates associated with some of your samples.  SampleSort should be handling those better so I'll get that fixed in the next version.
 
Also, are you on Windows 8?
2014/02/13 16:32:06
dubdisciple
I'm on windows 7.  can you elaborate on the dodgy date thing? 
2014/02/13 17:26:04
cclarry
findjammer
cclarry
Glad to help...I'm on Win 8.1...just an FYI...
 
It works well, but I the Hard Drives aren't showing up in the drop down on the Database menu?
Do I have to do "export" thing for these to show up?  Still fiddling with it so we do some playing..LOL



Nice OK, just that nasty permissions thing in the first instance so far.
 
No, the export thing is pretty self contained in the application really.  If you only scanned one location on one drive there isn't any hard drvies to select from so the list won't be built.  Did you build the database using the scan button (on the database view - the radar icon) or did you use the context menu in the browser?




Sorry...got sidetracked..runnin the radar now....



2014/02/13 17:31:33
findjammer
dubdiciple,
 
I've fixed the initial nasty crash you experienced with the newly installed application.  This is actually a very desparate issue that I need to fix asap so I'm probably going to make a new version tonight before bed and get that uploaded.  I can't thank you guys enough for identifying that problem.  Really not good.
 
Actually after more investigation of your problem it appears that you have a dodgy font installed on your machine that is causing problems.  I'm still investigating this.  Have you installed many addition fonts on your system?  I know I have and I haven't seen this problem.  Basically it appears there may be some font corruption on your system, the problem doesn't stem from SampleSort but your system.

There is some information here on how you can attempt to find or fix these corrupted fonts
 
This is a seriously obscure issue I've certainly never seen before.  Are you using non standard fonts as system fonts on your machine?  Either way, there isn't anything I can do about it as it's a system problem rather than SampleSort itself.
The relevant Google search is http://tinyurl.com/pc3gw4g
 
Sorry I can't be of more help on that.
2014/02/13 17:41:30
dubdisciple
interesting.  none of my fonts are pirated or anything like that.  i will try to track it down since it may be causing issues with other programs
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