JohnoL
Guitarhacker
I have several residential customers
What should a person look for in a professional security system installation company?
If your state has licensing, obviously, they need to be licensed. The licensing board will have a list of complaints filed against the companies it licenses. Call the board. Also BBB may or may not have complaints on file.
The main thing is how they do their work. Is it competitively priced? Do they do neat and workmanlike installs? Do they have other satisfied customers? Do they respond quickly to issues with the equipment and service what they sell? Are they new to the biz or have they been around for many years? You don't stay in business if you're not doing the right things for your customers. ( I've been in business now for 25 years) Another thing, and this is hard to find out but you can ask the other companies bidding on the work..... do they use quality gear or the cheapest stuff on the market to make a maximum profit on the sale? In security and CCTV, from my POV.... you do tend to get what you pay for when it comes to quality. I can buy a camera for $100, or I can buy one for $450. The higher priced camera has better components and quality and will do a better job and last longer. I always explain this to my customers and tell them that I'm not trying to be the lowest price and why. But I do tend to lose sales to the guys hawking the cheap gear because even though I explain it to the customer.... all they see in the end is the price tag.
To find this information out... get several bids from at least 3 companies. Ask for references and call those references.
From time to time I have customers who had other companies install their systems call me up and switch to my company. Just the other day, I completed repairs from lightning damage on a burg system. I had been called to quote that system when it was a new house. The owner rejected my bid as being "high". When the system went down from lightning, he called me to fix it. I asked why he didn't call the installing company. His reply violates the TOS on profanity, then he finished by saying he should have gone with my price. Let's just say, he'll never let them set foot on his property again. I got the system up and working with the repairs.... but the windows didn't seem to work. I traced the wires under the house to identify them properly. I soon discovered that the windows had NEVER worked from day one due to the incorrect way they were wired. The home owner wasn't aware of the issue and the installing company never told him or fixed the issue.
Often, I hear other company's customers state that they can't get timely service when the system has problems. One customer said they had been trying to get a technician out to look at a broken contact for several months. That company lost their customer to me over a $6 door contact.
So you definitely want to talk with customers of the company to see how they handle service calls. Ask for a list of their "more long term" customers. New ones probably haven't needed service yet. As a side note.... I have used the same alarm manufacturing company's gear since the beginning. It's good quality gear and lasts. In fact, the very first alarm system I installed is still out there working 25 years later with only the occasional system battery change. That's a good system.
Hopefully, this will help in your search for an installing company.