I tried to purchase the upgrade to CA-2A T-Type Leveling Amplifier and get:-
 
"There was an error while attempting to save your order! 
 

• Credit Card Not Approved. "

This error was present 12 hours ago, see posts:-
 
http://forum.cakewalk.com/tm.aspx?&m=2764610&mpage=1
 
When will it be fixed?.
 
 

 

When will it be fixed?.

Being this is a user forum, us users of Sonar have no clue to when it will be fixed. We do not work for them. 
 
I suggest you call them, if you want the right answer
 
CJ

We investigated and found there is no service disruption between our web store and our CC payment gateway. Our web store is completing orders and taking payments quickly & smoothly. If you have sufficient funds available on the card then there's some other problem. 

We would like to help. Can you reply via email to our Customer service team or PM? We'd like to know: 

• In which of our three eStores were you shopping? 
• What's your eStore username & email address? Include your Forum name too so we can correlate.
• What type of CC are you using? (MC, Visa, Amex)
• Also, what's the issuing bank? (examples: Barclays, Citibank)
  Please remember we DON'T want you to send your CC number via email or forum PM. 

If you're anxious to buy today, I read one report of a shopper who switched and paid successfully via PayPal. 

Adam Burch
Cakewalk

Er no, its not fixed. Here is the error message :

There was an error while attempting to save your order!
 

Credit Card Not Approved.


It won't accept a European (French) Amex nor a Visa. I do NOT want to invest in Paypal, so what to do ? There is nothing wrong with the cards.

Cheers,
Jerry

Edit : also impossible to send you a PM with the details required - 500 Error.

This is ridiculous.

2nd Edit : can't use the e-mail Adam gave for the Store because it needs a Store sales number, which you don't get unless you've closed the order. Double ridiculous for a 20 € order. C'mon Cake, get the act together for European customers.

3rd and Final Edit : tried to PM you AGAIN :

HTTP Error 500 - Internal Server Error
ASPPlayground.NET Forum Software

This is the first time I have had a problem using a credit card at the Cakewalk Store. Used my card for another internet purchase (straight after trying my CakeWalk Store purchase), no problem.

I had a similar problem a few days ago using a Mastercard which was 'not authorised'.  
The same card has been accepted without problems on several sites in different countries over the last 2 years that the card has been valid (and it's still valid).  
I am fortunate to have a Paypal account which worked okay so I didn't report the problem.  But, guess what?  The funding source for Paypal is the same credit card that the e-store refused!?
Despite Adams comment above, the system is either broken or not working as it should.

Gary

also impossible to send you a PM with the details required - 500 Error.

I received several PMs from you. I saw an error 500 too. I'll ask our web experts why that is. I think its because we're due to update our forum software so it works with modern browsers. I'll confirm. 

We're looking to see if there's any helpful info associated with your CC payment attempt. Normally there's no option but to wait and pay via telephone on Monday, or use a different payment method. But we'll see what we can do over the weekend. Thanks again for the information.

Adam Burch [Cakewalk]

 I think its because we're due to update our forum software so it works with modern browsers

Woo hoo!

The only way I could pay for the module was via Paypal.

None of my (valid) cards would work.

New forum software? That'll be good (hopefully)

 
 
 
Same here.  I've emailed support, but I'm not deserate for it so will just leave it.

 
I've never had a site refuse my mony before.  Only Cakewalk could manage this.  A software company that uses outdated forum software, can't send emails with a store that won't accept credit cards..
 
Bloody forum software..