Hello Aries,

Thank you for your assistance in resolving this payment problem, and your flexibility. I'm happy we could work out the transaction. Without your info we'd be at a dead end with no test case. While it isn't yet solved, I am hopeful. Our CSRs will contact you during the week as we discussed offline. 

Adam Burch
Cakewalk

I've had perfectly legitimate CC purchases fail in the past (though not on the Cakewalk store). It was very frustrating because I knew there were no problems with the card (i.e balance, payments pending etc).

What I discovered in all cases was my CC issuer would not allow me to make foreign purchases (i.e. anything that had a currency conversion involved). When I switched to a different card the transaction went smoothly.

Regards,

I've never had a site refuse my mony before.  Only Cakewalk could manage this.


Wow, what a ludicrous thing to say!

g_randybrown


I've never had a site refuse my money before.  Only Cakewalk could manage this.


Wow, what a ludicrous thing to say!

Sorry, I left off the smiley.  Hardly ludicrous, though.  The fact that a site has never refused my money before is not ludicrous, but fact. The statement that only Cake could do this was meant to be light hearted.  Sorry to cause upset.  The whole post was meant to be silly.  The fact that the forum  software mangled my post was just the icing on the cake.   Sorry again if I offended you.
 
@miguelito - Yes, that's true.  In this case it's the same card I use to buy stuff from Cake all the time.  My bank always query foreign purchases (thank goodness) unless it is from a known source, and boy, do they know Cakewalk by now.  
 
It appears there is some issue at the moment that Cake are trying to resolve.

Yes, this isn't the only site I've had problems with in the past, and it's the first time ever with Cakewalk, so the "only Cakewalk could manage this" comment is a bit disingenuous to say the least

Bristol_Jonesey


Yes, this isn't the only site I've had problems with in the past, and it's the first time ever with Cakewalk, so the "only Cakewalk could manage this" comment is a bit disingenuous to say the least

Sorry, I did apologise.  It was meant to be light hearted.  I apologise again, and will be more careful in future.

No worries jb - we must have posted at the same time

It worked for me.  I finally pulled the trigger on my X2 upgrade about an hour ago.  

Con Edison in New York still won't accept my perfectly valid card online to pay my electricity bill. I have to pay with some kind of "online check" nonsense. They refuse to even look into it and say they have no idea what the problem is. Mind you this is the same company that blew their own transformers during the hurricane by not bothering to shut them down as their plant flooded. I don't think Cakewalk has botched anything to that extent yet. 

Paypal doesn't seem to work here?