PayPal worked fine for me on Friday

Adam Burch [Cakewalk
]

Hello Aries,

Thank you for your assistance in resolving this payment problem, and your flexibility. I'm happy we could work out the transaction. Without your info we'd be at a dead end with no test case. While it isn't yet solved, I am hopeful. Our CSRs will contact you during the week as we discussed offline. 

Adam Burch
Cakewalk

Hi Adam,
 
Not sure who you are referring to but its not me, still not able to use credit card.
 
Regards
 
Aries

The Cakewalk Store is not accepting Credit Cards!!.

Yup the Cakewalk store STILL isn't accepting VISA cards.

Hello,
 
Cakewalk can't deliver the help you need in our user forum. If you've tried several times without success, you'll need to call Cakewalk Customer Service in order to pay with that particular credit card. Using a different card, or PayPal are viable alternatives for some.
 
Cakewalk CS is available by phone between 1 PM - 6 PM Eastern Time Monday through Friday 1-888-CAKEWALK, international callers use +1 617.423.9004
 
Problems like you describe are very rare, but they do occur. They're usually related to a communication issue between our gateway and your issuing bank. The 'declined' message usually indicates a specific condition test is failing. Aside from the obvious reasons, there are many obscure reasons that have popped up over the years. Examples:
* Some banks deny purchases when currency conversion is required.
* Some banks demand you enter your billing address exactly as it's found on your billing statement.
* For various reasons many folks try to shop in our USD eStore and pay with credit cards with EU billing addresses. Some banks decline these transaction.
 
If we could flick a switch and get your order through, we would do it. But instead you'll need to call Cakewalk Customer Service.

jb101

g_randybrown


I've never had a site refuse my money before.  Only Cakewalk could manage this.


Wow, what a ludicrous thing to say!

Sorry, I left off the smiley.  Hardly ludicrous, though.  The fact that a site has never refused my money before is not ludicrous, but fact. The statement that only Cake could do this was meant to be light hearted.  Sorry to cause upset.  The whole post was meant to be silly.  The fact that the forum  software mangled my post was just the icing on the cake.   Sorry again if I offended you.
 
@miguelito - Yes, that's true.  In this case it's the same card I use to buy stuff from Cake all the time.  My bank always query foreign purchases (thank goodness) unless it is from a known source, and boy, do they know Cakewalk by now.  
 
It appears there is some issue at the moment that Cake are trying to resolve.

My apologies for not catching the humor.

Adam Burch [Cakewalk
]

Hello,
 
Cakewalk can't deliver the help you need in our user forum. If you've tried several times without success, you'll need to call Cakewalk Customer Service in order to pay with that particular credit card. Using a different card, or PayPal are viable alternatives for some.
 
Cakewalk CS is available by phone between 1 PM - 6 PM Eastern Time Monday through Friday 1-888-CAKEWALK, international callers use +1 617.423.9004
 
Problems like you describe are very rare, but they do occur. They're usually related to a communication issue between our gateway and your issuing bank. The 'declined' message usually indicates a specific condition test is failing. Aside from the obvious reasons, there are many obscure reasons that have popped up over the years. Examples:
* Some banks deny purchases when currency conversion is required.
* Some banks demand you enter your billing address exactly as it's found on your billing statement.
* For various reasons many folks try to shop in our USD eStore and pay with credit cards with EU billing addresses. Some banks decline these transaction.
 
If we could flick a switch and get your order through, we would do it. But instead you'll need to call Cakewalk Customer Service.

Thanks for responding, Adam.
 
I used the same card, on the same site, that I have used to purchase many things from Cakewalk before, filling out the same info as I usually do, so this appears to be a new development.
 
I have also not seen this complaint from other users on here as much as I did with the CA2A purchase.
 
Being charged for having to make an overseas call to make a fifteen pound purchase seems a little odd.
Never mind, I opened a paypal account and bought it anyway, in case this issue is not resolved in the near future and more  goodies appear.

Adam:
 
My VISA card (UK bank issued) that was refused is one I've used several times to purchase from Cakewalk's UK store. The attempted purchase was made from my usual computer, in the UK from Cake's UK store. I then tried a different UK issued card (Mastercard, from a different card issuer). That attempted transaction also failed with the same error.
 
So I tried a third card (Mastercard again) from yet another different issuer. Also failed.
 
That's a VISA debit, a Mastercard credit and Mastercard pre-paid cards from three different issuers all refused. I then tried an alternative computer which connects through an entirely different ISP (my wife's work issued laptop which connects to the net through a different ISP and even a different phone line). That attempted card transaction also failed.
 
In the end I used Paypal which worked fine. As did a couple of other trans-Atlantic transactions made using the cards that failed with the Cake store.
 
Something somewhere seems badly broken at your end :-(

Something somewhere seems badly broken at your end :-(

I'm in total agreement with this.

Something has gone bang inside the Cakewalk online store and it needs to be fixed if revenue streams are to be maintained

There is something strange about the payment system.

If I  start with no goods on order and then order the CA-2A Upgrade then the next stage is place order, not ship& pay. If I then place the order it returns:-

"There was an error while attempting to save your order!
 

Credit Card Not Approved. "

When no credit card information is present.

Perhaps the payment software has been corrupted?.

Who is being affected all UK?, all Europe?, all US?, all Other customers?.
 
It is clear its not a credit card problem at the customers end.