Groove 3 All Access 30 day Pass Not Happening

2013/01/27 13:48:20

sharke

Everything's working fine for me, I'm logged in all the time and I have access to all the videos. So it does potentially work.

2013/01/27 13:52:24

Swiller

the problems have been solved. all ok now. I have neen watching these daily and last night was the only time that i couldnt watch vids. Just to reiterate , a truly great freebie by cakewalk. anyone having trouble needs to install latest version of flash on their pc.

2013/01/27 13:58:30

Paul P

Glyn Barnes : I had the exact same problem. I contacted groove3 and they fixed things within 24 hours, and on a Sunday at that. Send them an email.

2013/01/27 14:01:41

Paul P

bayoubill : I think what happens is they log you out after a certain amount of inactivity, which is pretty standard practice. I seem to recall it happening pretty quickly, like within an hour maybe.

2013/01/28 09:11:04

burkek

Glyn Barnes

Same issues.

The story so far.

Logged into my existing Groove 3 account.
Redeemed the code.
received an email entitled Groove 3 Inc.: Your order #******* has been processed
I can see the order in my account - status is processed, product is All-Access Pass, price is the access code from Cakewalk.
I can only see the videos I have previously purchased and the free/sample content.

Tried in IE and Firefox. The videos that are there work fine!

Edit - This was on Friday 20:51 GMT. Is there a manual process here and will it come good after the weekend?

Same for me. So they have a reproducable problem that they apparently only solve on a one-by-one basis.

KEv

2013/01/28 11:25:04

bayoubill

Tony at Groove 3 e-mailed me and checked it all out. It works fine now. I thanked him for the fast response!

Groove 3 All Access 30 day Pass Not Happening

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