Support depends on whom you get in contact with. I got Craig and he wasn't helpful at all, rather unsympathetic and a bit rude. 
To be more specific, I bought two Balance interfaces, at full price, both including an upgrade to the full new version of Reason. The first was registered some time ago and allowed me to upgrade as stipulated. When I wanted to register the second one, I was told the new upgrade wouldn't work because Balance is no longer a supported product. They could have simply stood by their product, but not only did they turn it into an "unsupported brick", they didn't even want to live up to their explicit upgrade promise. Furthermore, they killed their own forum. Guess I'll submit a consumer complaint in Sweden. 
Edit: have to add that, in the end, Craig did come through and honored the Balance upgrade promise.

Rant mode off 

Rack Extensions = Swedish Inquisition
 
You'll get the rack one way or the other.

And a Norwegian invention. Both parts of my name ("fleer" and "reka") apparently stem from medieval Norway and seem to refer to a guy who likes to sneer at people being tortured on a rack. Nice family.

Fleer
Support depends on whom you get in contact with. I got Craig and he wasn't helpful at all, rather unsympathetic and a bit rude. 
To be more specific, I bought two Balance interfaces, at full price, both including an upgrade to the full new version of Reason. The first was registered some time ago and allowed me to upgrade as stipulated. When I wanted to register the second one, I was told the new upgrade wouldn't work because Balance is no longer a supported product. They could have simply stood by their product, but not only did they turn it into an "unsupported brick", they didn't even want to live up to their explicit upgrade promise. Furthermore, they killed their own forum. Guess I'll submit a consumer complaint in Sweden. Way to go, Props.

It seems the pattern is when a software company starts attaching their name to hardware the end user eventually gets screwed.  Keep that in mind.

ProjectM
I liked it when it was a synth rack... I haven't upgraded for years and now I have stopped using it all together. Shame, I really liked the original Reason

Same. When it was simpler in terms of what they designed it for, it was much better. They got too ambitious (and greedy) with it.

Fleer
And a Norwegian invention. Both parts of my name ("fleer" and "reka") apparently stem from medieval Norway and seem to refer to a guy who likes to sneer at people being tortured on a rack. Nice family.

Ha ha, really? "Fleer" can sound like either "grin" or "more". I don't know of any words spelled "fleer" and couldn't find it in the dictionary. However, it sounds like something that comes from the word "Flir" (phonetic: Fleer) which means "grin".
 
"Reka" - now that actually means "The Shrimp"... So that's interesting. But medieval Norwegians were quite jacked up on shrooms.
 
Really cool. I got to research Medieval Norwegians who sneered at people being tortured on a rack. There must be something juicy behind that.
 
Sorry for the derailing

TerraSin
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Same. When it was simpler in terms of what they designed it for, it was much better. They got too ambitious (and greedy) with it.

Yeah, they kind of made a completely new product. I once bought it for what it was. When it wasn't that anymore I stoped using it and found replacements. But they were always criticized for no audio recording so I suppose their bigger userbase won the argument. Now it looks like a really nice hipster tool, but I don't need that either.

I'm gonna beta test this. 

kitekrazy1
I'm gonna beta test this. 

Keep us in the loop.