I cannot speak for everybody but no, I did not experience that. About 6 months ago, I did an X1 Producer install on a machine with no prior version of SONAR on it. The DimPro installed fine.

I seem to remember someone having a problem with the download and it ended being because they were doing it over a wireless network.

If you have your place set up for wireless, try bypassing the wireless router and connecting directly.

Haha thank you so much scook, that's it! I wonder why the sales dudes didn't tell me that? I'm very happy, thanks again :-)

May want to ask them when you get a chance or email them your solution.

OK, I'll try again. Do I have to install both of the Dimension Pro installers from the Sonar X1 download page? One and then 1.5? I know I've been thru this before but, It's worth a try. Thanks everyone.

I'm pretty sure you just install 1.5. They tell if you are a registered customer by the products you have registered on their database (your store account). Not what you have installed on your computer. Remember to close all other applications and use Run As Administrator to launch the installer.

i) Check that the file size matches what you expect - I missed this, hadn't got the whole file and  spent ages trying to run the installer!

ii) Make sure you have a lot of disk space on the drive where your Temp folder is - the installer unpacks to that and comes back with an unhelpful message if there isn't enough space.