Ok, I am going to sticky this thread.

Here's the deal. If you own SONAR X1 or SONAR X2, login to your store account and you'll see a $20 coupon that can be used for anything on the store. You won't get the balance if the purchase is under $20 and it's not redeemable for cash. Basically anything in the store is fair game for this offer.

Due to the popularity of the offer, we had to optimize the store and the size. That's being done now, sorry for the inconvenience. 

Thanks,

Andrew

Ryan Munnis [Cakewalk
]

Scook, I believe that sometimes emails get sent off in batches to prevent a massive influx of customers trying to shop on the store simultaneously. This could be a case of that. I'm not sure for certain if that's what is happening with this promo Newsletter, but I know this topic is a theme every time a Newsletter is sent. 

 
Ryan, I haven't received an email since November.
 
Up until then I was lucky enough to receive every one since I signed up. I've changed absolutely nothing with regard to my subscription or my email details so I can't understand why I've been cut off like this.
 
As you say, there are a lot of complaints every time this happens. I would have thought that getting this sorted out for your customers once and for all should be a priority for you guys? What about the poor buggers who don't happen to frequent this particular forum, are you happy that they might never get to know about these offers?
 
 

Andrew - Logged on and got the coupon code.  Was able to apply it at checkout and then download a product (Thanks Cakewalk for the nice Christmas present).  For others, remember to enter the promotion code on the payment page.  If you don't see the $20 applied at the final checkout - back up a page and make sure to enter the promo code and click on the button next to the promo code field.
 
Glen

Ryan/Andrew, 

I thought this e-mail business had been fixed ?

Got one after Andrew interceded the last time i PM'ed him but i have to go with Steve and say nothing since November. At leat.

Puzzled,
Jerry

SteveStrummerUK

Ryan Munnis [Cakewalk
]

Scook, I believe that sometimes emails get sent off in batches to prevent a massive influx of customers trying to shop on the store simultaneously. This could be a case of that. I'm not sure for certain if that's what is happening with this promo Newsletter, but I know this topic is a theme every time a Newsletter is sent. 

 
Ryan, I haven't received an email since November.
 
Up until then I was lucky enough to receive every one since I signed up. I've changed absolutely nothing with regard to my subscription or my email details so I can't understand why I've been cut off like this.
 
As you say, there are a lot of complaints every time this happens. I would have thought that getting this sorted out for your customers once and for all should be a priority for you guys? What about the poor buggers who don't happen to frequent this particular forum, are you happy that they might never get to know about these offers?
 

I think you're taking what I posted out of context or maybe just misunderstanding. Why would myself or anyone at Cakewalk be "happy" about people not receiving promotional offers? That's definitely not the case and not really fair to suggest we'd want that.

I was referring to the fact that the Newsletter we just sent went to a LOT of people. Scooks post was very, very shortly after we sent the Newsletter out to anyone at all. Sometimes things are sent in batches, so if someone doesn't receive the same Newsletter within minutes of someone else, it could be related to that. Also, sometimes offers are targeted for people that are actually eligible for the offer, and not everyone in general. 

If you haven't received any Newsletters period, that's a different story altogether. Out of curiosity, when is the last time you updated your preferences here? http://www.cakewalk.com/manager.aspx

For those who have never signed up, you can do so here: http://www.cakewalk.com/newsletter.aspx

Relatively recently we corrected an issue with the page above that was not updating settings correctly. I'm curious when the last time you might have attempted to update your settings. Perhaps it was prior to this fix? The Newsletter isn't my forte but I don't mind digging in if it's still not working correctly for you.

Ryan Munnis [Cakewalk
]

SteveStrummerUK

Ryan Munnis [Cakewalk
]

Scook, I believe that sometimes emails get sent off in batches to prevent a massive influx of customers trying to shop on the store simultaneously. This could be a case of that. I'm not sure for certain if that's what is happening with this promo Newsletter, but I know this topic is a theme every time a Newsletter is sent. 

Ryan, I haven't received an email since November.

Up until then I was lucky enough to receive every one since I signed up. I've changed absolutely nothing with regard to my subscription or my email details so I can't understand why I've been cut off like this.

As you say, there are a lot of complaints every time this happens. I would have thought that getting this sorted out for your customers once and for all should be a priority for you guys? What about the poor buggers who don't happen to frequent this particular forum, are you happy that they might never get to know about these offers?

I think you're taking what I posted out of context or maybe just misunderstanding. Why would myself or anyone at Cakewalk be "happy" about people not receiving promotional offers? That's definitely not the case and not really fair to suggest we'd want that.

I was referring to the fact that the Newsletter we just sent went to a LOT of people. Scooks post was very, very shortly after we sent the Newsletter out to anyone at all. Sometimes things are sent in batches, so if someone doesn't receive the same Newsletter within minutes of someone else, it could be related to that. Also, sometimes offers are targeted for people that are actually eligible for the offer, and not everyone in general. 

If you haven't received any Newsletters period, that's a different story altogether. Out of curiosity, when is the last time you updated your preferences here? http://www.cakewalk.com/manager.aspx

For those who have never signed up, you can do so here: http://www.cakewalk.com/newsletter.aspx

Relatively recently we corrected an issue with the page above that was not updating settings correctly. I'm curious when the last time you might have attempted to update your settings. Perhaps it was prior to this fix? The Newsletter isn't my forte but I don't mind digging in if it's still not working correctly for you.

 
Apologies for my tone Ryan, that wasn't called for on my part - I know you guys are on our side.
 
And I just got a PM from Andrew, who's looking into why my emails stopped.
 
Sorry again, and a big (public) thanks to Andrew for stepping in so quickly. 
  
  
 

How long should one wait before acknowledging not receiving an email? The only reason I posted above was that I did not receive another promo email earlier this month and have yet to receive this email. I have been receiving promo material from Cakewalk for years but it does beg the question, what have I been missing?

Thanks Steve,

Sorry if I came off a bit defensive on my part as well.

Andrew & myself are scheduled to review the process for our Newsletters this week to make sure we're not missing any loose ends. I know we recently DID fix an issue with the Subscription Manager, but it sounds like we may need to revisit each moving part to the system to see if there's anything we may be missing. 

Andrew explained your scenario to me a bit more in-depth and it sounds like a bit of a corner case.

I do still think that anyone who hasn't updated their subscription settings within the past 3 months or so could benefit by doing so (if they want to be on the Newsletter that is). 

I got the email, but went ahead and updated the preferences, as an eKnock on eWood thing.

I actually had seen the promo code PRIOR to noticing the email, and thought I was BATTY for having had a $20 coupon that I didn't use.

Sooooo, I used it - got the SWA Mix/Master video for $17 something, and gladly did not care about the change.  Already downloaded the video, and am going to watch it tonight, and put my learning hat on.  

Thanks Cakewalk, quite nice to put that offer out there, you have certainly given me a nice Christmas present.

Yeah, boi!, 

Bob Bone

Please add me to the list of folks who are NOT receiving these e-mails!

Worked fine for a short while, but evidently quit working again sometime in November...

That said - thanks for the freebies!!