bapu


Ryan,

Since it too me about 40 seconds to get to my account I noticed that on this page the TOP products do NOT include X2.

Shame on the web developer team:

Yep, It even disappeared off the menu on the Forum Tab for Music Software as well

Ryan Munnis [Cakewalk
]

Thanks Steve,

Sorry if I came off a bit defensive on my part as well.

Andrew & myself are scheduled to review the process for our Newsletters this week to make sure we're not missing any loose ends. I know we recently DID fix an issue with the Subscription Manager, but it sounds like we may need to revisit each moving part to the system to see if there's anything we may be missing. 

Andrew explained your scenario to me a bit more in-depth and it sounds like a bit of a corner case.

I do still think that anyone who hasn't updated their subscription settings within the past 3 months or so could benefit by doing so (if they want to be on the Newsletter that is). 

Re: (Case 34323) Re: Cakewalk Tech Support - Customer not receiving emails 7-13-12 still waiting.

SteveStrummerUK

Ryan Munnis [Cakewalk
]

SteveStrummerUK

Ryan Munnis [Cakewalk
]

Scook, I believe that sometimes emails get sent off in batches to prevent a massive influx of customers trying to shop on the store simultaneously. This could be a case of that. I'm not sure for certain if that's what is happening with this promo Newsletter, but I know this topic is a theme every time a Newsletter is sent. 

Ryan, I haven't received an email since November.

Up until then I was lucky enough to receive every one since I signed up. I've changed absolutely nothing with regard to my subscription or my email details so I can't understand why I've been cut off like this.

As you say, there are a lot of complaints every time this happens. I would have thought that getting this sorted out for your customers once and for all should be a priority for you guys? What about the poor buggers who don't happen to frequent this particular forum, are you happy that they might never get to know about these offers?

I think you're taking what I posted out of context or maybe just misunderstanding. Why would myself or anyone at Cakewalk be "happy" about people not receiving promotional offers? That's definitely not the case and not really fair to suggest we'd want that.

I was referring to the fact that the Newsletter we just sent went to a LOT of people. Scooks post was very, very shortly after we sent the Newsletter out to anyone at all. Sometimes things are sent in batches, so if someone doesn't receive the same Newsletter within minutes of someone else, it could be related to that. Also, sometimes offers are targeted for people that are actually eligible for the offer, and not everyone in general. 

If you haven't received any Newsletters period, that's a different story altogether. Out of curiosity, when is the last time you updated your preferences here? http://www.cakewalk.com/manager.aspx

For those who have never signed up, you can do so here: http://www.cakewalk.com/newsletter.aspx

Relatively recently we corrected an issue with the page above that was not updating settings correctly. I'm curious when the last time you might have attempted to update your settings. Perhaps it was prior to this fix? The Newsletter isn't my forte but I don't mind digging in if it's still not working correctly for you.

 
Apologies for my tone Ryan, that wasn't called for on my part - I know you guys are on our side.
 
And I just got a PM from Andrew, who's looking into why my emails stopped.
 
Sorry again, and a big (public) thanks to Andrew for stepping in so quickly. 
  
  
 

If only he could get mine to start. Re: (Case 34323) Re: Cakewalk Tech Support - Customer not receiving emails. 

Thanks Cakewalk.  Just used the coupon to get Pyro audio creator for free! 

So Cakewalk! 


Are you sleeping? How much will i have to wait for my X2 download links and serial?


Here's my story: last night (I'm in france), I've used my coupon to get X2 pro upgrade from X1 exp (79€ instead of 99€)... Chose Paypal payment... choosing that redirected me to my paypal account to achieve the payment... once done, paypal tried to redirect me to the Cakewalk Store, but, impossible: I got a maintenance page telling me to try later... ok


In the mean time I receive a mail from paypal for payment confirmation...


Some time later, I finaly succeeded to go to my cakewalk account, BUT, I still see my coupon available, and I still see my X2 upgrade in my cart, although my paypal payment was achieved....no confirmation mail from CW, no dl links, and obviously no serial....It was about 10 hours ago....sent a mail to the customer service, and a feww message here with a CW moderator, and this morning (in France), woke up and observe that the problem is not fixed...no response frome CW customer service, nothing... Come on CW, each time I try to upgrade to the new Sonar version, it's a knightmare for me.... please be reactive, as fast as the money goes away from my Bank account to yours.... 


By the way, I'm 
Case 84605

 Got it all worked out and already done my thing. Thank you Ryan.

I spent my free $20 on the Lounge Lizard, which I have always liked the sound of. Thanks, Cakewalk.

 Talk about cheesing loyal customers off - I am still not receiving these emails, despite Andrew Rossa looking into it for me - I receive emails from the bakers when I upgrade, and have received emails from support, but I Never receive any emails about special offers.... I have aquired quite a bit of software from lots of different companies over the past few years, none of these companies ever have a problem emailing me ----- why can't Cake send me an email???

I usually get all notifications even if I didn't want them. Haven't received any for a while now. On top of that, I tried to get the Cakewalk Sound Center Stienway Grand. The process didn't finish and now my code is gone! I sent an e-mail to customer support. I am sure they will take care of it. I am one of the few that have never had a problem with getting great customer support.

Hi Scook & Rabeach,

I'll review things on our end to see what might be preventing you both from receiving any Newsletters. I'm assuming your email addresses listed in your forum accounts are the ones you use for Newsletters? Send me a private message if you use a different one.


Hi Ambolik,

Yes, we do need to sleep :)

Your email was sent at the end of business so naturally nobody in Customer Service has gotten back to you as of yet.  On our end, the order hasn't been completed which is why the download links aren't available. I will assign someone to your case to see what happened on the Paypal side of things.

Please keep in mind the natural order of things. The forum is never the best place to get assistance for topics of this nature. Your best bet is indeed to contact us via one of the methods here: http://www.cakewalk.com/S..rt/contact/default.aspx


The holidays are a busy time for everyone, and so naturally we're a bit busy as well. I apologize for any delay for anyone.