Swiller
@elsongs .. Another UK resident here and user. Id say geography has nothing to do with choice of Daw. Roland is also a UK based company. Americans cant make proper music anyway , apart from stuff that sounds like it was made on a farm by jock ewing on a steel string washboard.
that and customer service DO come in for it now. Roland has a UK branch sure, but I bet is you test their kung fu with tricky questions with sonar, how many questions would be forwarded on to boston. ringing direct is a no no, unless it's via skype or calling card.
the pricing I think is the biggest hurdle for US companies vs their EU counter parts.
Companies I will avoid buying from due to their customer service / lack of...
m-audio / avid ... have stitched me up on 3-4 times (with bad drivers/slow distro of props products) and reply with wrong answers FIVE times.
NI ... like discontinuing products at short notice and NOT including vital info on their pages, to pay for an upgrade 2 times (b4 ii)... then finding it amusing.
ableton.. paid for live 4 weeks earlier.. no arrival in the UK, if they had been smart they would have issued me with at least a serial number to get on.
so yer, can't be worrying about ableton.. I hope bitwig is better and takes it customers.