Dave, for the
ozone they were out in 2009 and not updated since!!! .. until yesterday or the day before. 3 months after I told them the issue.. and no it's not DPC latency etc.. prior to that they were working fine.. so I assume say a windows update threw them or something.
I own both an ozone and 1010LT.. but if the LT gives me any issues like the ozone.. it's getting replaced by an RME.
their tech support has beyond rubbish and they were told how to replicate the issues. all they reply was "unplug .. reinstall the drivers" .. the drivers WERE the problem .. they were told this about 3 times over 3 months.
imagine working on a tune.. get someone to fx it with bit crusher every 4-5 minutes that's what it was equivalent to.. in ANY host I use (reason / sonar / cubase)
2 weeks ago, I got a saffire 6.. NO problems , but had to get a keyboard also to replace the ozone.. so thanks to them , I've had to fork out a load of money because they have taken their time.
lets see what m-audio have done for me personally...
1)they messed up with my "ozone" mastering software registration
2)they made UK folk wait a month delay for Reason 4 because they didn't ship it!!
3)they made me wait 3+ months for drivers they should have updated AGES ago
3 strikes, and they are out .