I have definitely woken up in an alternate universe this morning. Why on earth would a customer be loyal?

Perhaps other people's purchasing decisions are based on different criteria to mine but if I buy something and I'm happy with the product, happy with the service then I'm likely to buy from the company again.

If I'm not I buy elsewhere next time with a lesson learned. I certainly don't keep buying from them in the hope that I might be satisfied one day. Anyone who does that is going to be extremely disappointed, or perhaps they are insane in the first place.

Bizarre to say the least.

GlennP


Excuse me Freddie H but you are being extremely rude and self-centred!
You! Sir! Are attempting to be a cue jumper!

The bakers I am certain, are STILL hard at work fixing the 24/96 bug in the TTS-1 which must be extremely buggie buggie buggie because myself and I know absolutely for sure that at least one other forum member reported this to the bakers. In Oct 2010.

On completion of this then I’m sure they will be moving on to the PX-64 Percussion Strips buggie buggie bugginess, Alzheimer's disease, where it’s main symptom is difficulty in remembering recent events. That is to say “PRESETS” in addition “USER personalised settings” which on return to a project have disappeared in to a black holes event horizon never to be seen again.

May I respectfully suggest Freddie me old mate, that IMHO your wait will be long a tedious for I have no faith that X2a will make us all feel like happy chappies due to the “fiscal policy rationalisation” on behalf of Tokyo

But I do have a confession to make. I think I my self are a cue jumper! Because I think there are others that have been waiting longer then you and me.

Sorry for the minimalist approach to my reply

With regards to you opinion of the bakers ect all I can say is… “RIGHT SAID FRED”
 
http://www.youtube.com/watch?v=gEmJ-VWPDM4


Much much much more to come 

Rude? 2 month later soon 3 and still no update after numerous bug report sended by all kind of users worldwide?
Come on, Glenn!
It should be their top-main priority to fix the bugs. Don't forget, for many of us SONAR X2 is a tool to make business.

mike_mccue


I think Freddie is suffering from LCCS.

When I first came down with Loyal Cakewalk Customer Syndrome I thought it was just an allergic reaction to bad marketing strategy.

But then the regularity of the yearly disappointment started to sink in... and now I am left with the impression that Cakewalk takes it's loyal customers for granted.








It feels as if, and this is just my impression as a paying customer, Cakewalk made a determination that it can afford to write off many of its old customers while it decided to attract new customers who weren't familiar with the legacy of disappointment.

That plan worked so well that Roland will now implement structural reform of the Electronic Musical Instruments Business.

I wonder if anyone who can make a difference is actually paying attention. 





best regards,
mike

HAHA


+1


But at least I haven't paid for a diss appointment in a while. 

FastBikerBoy


I have definitely woken up in an alternate universe this morning. Why on earth would a customer be loyal?

Perhaps other people's purchasing decisions are based on different criteria to mine but if I buy something and I'm happy with the product, happy with the service then I'm likely to buy from the company again.

If I'm not I buy elsewhere next time with a lesson learned. I certainly don't keep buying from them in the hope that I might be satisfied one day. Anyone who does that is going to be extremely disappointed, or perhaps they are insane in the first place.

Bizarre to say the least.

I couldn't agree more.  It baffles me why certain people come on here year after year complaining about Sonar.
 
I have a Ford Focus, and love it.  When I next buy a car, I will try another one.  If I buy a new model and it's terrible, I will think twice about getting another.  I would not keep trying them and complaining on some Ford Focus forum, I'd just buy a different car.
 
I, like many others, found Sonar X1 stable, especially X1d, which was rock solid FOR ME.  When X2 came out, I bought it because I'd been so happy with X1.  I didn't initialy use it for paying work, as new software is often buggy.  After the quick fix, X2 became very stable for me.
 
If X1 had been bad for me, I wouldn't have updated, and would be looking elsewhere.

Freddie H

GlennP


Excuse me Freddie H but you are being extremely rude and self-centred!
You! Sir! Are attempting to be a cue jumper!

The bakers I am certain, are STILL hard at work fixing the 24/96 bug in the TTS-1 which must be extremely buggie buggie buggie because myself and I know absolutely for sure that at least one other forum member reported this to the bakers. In Oct 2010.

On completion of this then I’m sure they will be moving on to the PX-64 Percussion Strips buggie buggie bugginess, Alzheimer's disease, where it’s main symptom is difficulty in remembering recent events. That is to say “PRESETS” in addition “USER personalised settings” which on return to a project have disappeared in to a black holes event horizon never to be seen again.

May I respectfully suggest Freddie me old mate, that IMHO your wait will be long a tedious for I have no faith that X2a will make us all feel like happy chappies due to the “fiscal policy rationalisation” on behalf of Tokyo

But I do have a confession to make. I think I my self are a cue jumper! Because I think there are others that have been waiting longer then you and me.

Sorry for the minimalist approach to my reply

With regards to you opinion of the bakers ect all I can say is… “RIGHT SAID FRED”
 
http://www.youtube.com/watch?v=gEmJ-VWPDM4


Much much much more to come 

Rude? 2 month later soon 3 and still no update after numerous bug report sended by all kind of users worldwide?
Come on, Glenn!
It should be their top-main priority to fix the bugs. Don't forget, for many of us SONAR X2 is a tool to make business.

Freddie - I am in no way trying to de-legitimize your frustrations here.  I do have to say this - if you have upgraded your primary recording station to X2 without a thorough test outside of your production needs, then you have not made a particularly bright business decision.  ALWAYS put such a major cornerstone purchase onto a test machine while you work through any issues, bugs, workarounds, learning, etc., PRIOR to making it your primary production recording software.

It would seem to me that you must have some prior version still installed.  Just use that until the rest of things get sorted out.  I am QUITE sure that the bakers are hard at work getting as many things ready for beta testing - or may even HAVE things in testing, to address a large number of both minor annoyances as well as major problems.

I would also say that there are a great many folks out here in the forum, myself included, that are quite happily chugging along with X2.  I happen to like it a lot - and will probably like it more when some of the inconveniences are addressed.  In any case, I also have retained my X1 Producer Expanded, along with my 8.5.3 - just to make sure I can do my work on SOME workable version of the software.

If you are running a business with this, then I would suggest you take a look at your contingency planning, and disaster recovery planning - they seem a bit light.

Lastly, the whole giant font thing is really pretty childish.

Bob Bone

Don't forget, for many of us SONAR X2 is a tool to make business.

Then explain why it is that people who rely on a piece of software to earn a living are doing so with a brand new, untested piece of software, which as you are all too painfully aware is riddled with showstopping bugs?


The truth is that those people who are using it for income generation are either a) too busy to come on here venting, b) finding adequate workarounds, c) have bought it but not installed it until at least 1 round of fixes, d) have installed it on a second system so that bugs do no interfere with a system known to work.

GlennP


Excuse me Freddie H but you are being extremely rude and self-centred!
You! Sir! Are attempting to be a cue jumper!

The bakers I am certain, are STILL hard at work fixing the 24/96 bug in the TTS-1 which must be extremely buggie buggie buggie because myself and I know absolutely for sure that at least one other forum member reported this to the bakers. In Oct 2010.

On completion of this then I’m sure they will be moving on to the PX-64 Percussion Strips buggie buggie bugginess, Alzheimer's disease, where it’s main symptom is difficulty in remembering recent events. That is to say “PRESETS” in addition “USER personalised settings” which on return to a project have disappeared in to a black holes event horizon never to be seen again.

May I respectfully suggest Freddie me old mate, that IMHO your wait will be long a tedious for I have no faith that X2a will make us all feel like happy chappies due to the “fiscal policy rationalisation” on behalf of Tokyo

But I do have a confession to make. I think I my self are a cue jumper! Because I think there are others that have been waiting longer then you and me.

Sorry for the minimalist approach to my reply

With regards to you opinion of the bakers ect all I can say is… “RIGHT SAID FRED”
 
http://www.youtube.com/watch?v=gEmJ-VWPDM4


Much much much more to come 

Cue jumper?  Is that someone who who plays a lot of snooker/billiards or pool rather excitedly?
 
I think you mean queue.
 
HTH

Bristol_Jonesey

Don't forget, for many of us SONAR X2 is a tool to make business.

Then explain why it is that people who rely on a piece of software to earn a living are doing so with a brand new, untested piece of software, which as you are all too painfully aware is riddled with showstopping bugs?


The truth is that those people who are using it for income generation are either a) too busy to come on here venting, b) finding adequate workarounds, c) have bought it but not installed it until at least 1 round of fixes, d) have installed it on a second system so that bugs do no interfere with a system known to work.

By the time it goes on sale it really shold not be 'untested'.......by the time it goes on sale it is not unreasonable to expect it to work as advertised.
 
 
 
For the record i have had fewer problesm with X2 (so far) than I did with X1

Every piece of commercial software has some number of bugs present at the time it is released to distribution.  That is how it has always been, and that is how it will always be.

If someone in this day and age is running a business where they replace their bread and butter moneymaker with some new version of things without first thoroughly testing that new version out for THEIR hardware/software/workflow environment, then that person is doing a GREAT disservice to themselves, and more importantly, to their customers.

Bob Bone

I remember you having problems with X1 Twig.

The problem is, there will always be trade off between the marketing & the technical guys about just how "ready" a product is for release. And Marketing usually win.

Result - there will always be at least 1 major patch for a given piece of software before it performs as well as the technical spec suggests.

I don't think X1a was particularly timely, and X1 was a train wreck of a release compared to X2.