I don't mind people airing their grievances on the forum but Freddie man... it seems all you do is freak out in ridiculously large fonts. Like others said... if you rely on Sonar to make money why would you install a brand new release without testing it first? That's what I did and I'm n00bie dumbarse. Especially considering that Sonar seems to be known for a bit of instability upon first release. I think they just do not have the staff and time to comb through every possible scenario that might come up looking for bugs so they rely on the early adopters. 

Sure, discuss and report the bugs just like most of us do here and through the reporting process but it seems to me like you are actively spending/wasting your time scouring every corner of the program to find things to freak out about. Do you ever get any music recorded? The other problem is when you come on here freaking out instead of calmly discussing and confirming these things with other forum members and reporting it directly to Cake you create a real bad buzz about the product many of have working well and love. It also makes the forum more negative. There was absolutely no reason you needed to post all those images of the deals you've been emailed and what are they supposed to do? Stop promoting their products completely because they haven't finished the patch yet? These things take time and I for one would prefer they TAKE that time and do it right so we don't have to patch 3 more times in the next year.

The point is it seems like you think you are helping Cakewalk and the forum when in reality you are hurting the brand by clogging google searches with these constant barrages of angst and creating tension on the forum. 

Sorry for the rant and it's nothing personal but I've seen your threads since I've been here and have been biting my tongue. X2 may be buggy but it does work when set up properly. Those who don't understand what you are talking about (like me about five months ago) read this stuff and just think that it's an unusable platform (which is false) and Cake loses potential customers which hurts the brand which in turn hurts us users because they don't have as much money for development and promo deals. 

And before anyone calls me a "fanboi", when stuff is broken I do not give Cakewalk free pass on it. I ask and warn others here in hopes it can be confirmed and maybe Cake does something to fix it. But I do NOT freak out and poop all over Cakewalk. I'll state my opinion, see what everyone else thinks and maybe find a workaround. If I was that upset about something I would simply stop giving them my money.

It is that simple. Peace.

Oh and another thing... one of the bakers asked you nicely in one of your threads to chill out a bit. They don't delete your posts and seem to respond to as many of your reports as they can but you still give them no credit for that. They pointed out that when you create huge list of stuff that a lot of which aren't even really bugs or things that they have already been made aware of then try to get the forum to mass report them that it wastes the programmers time. Instead of working on fixes they are having to rifle through duplicate reports and issues that are user error and or hardware problems. That hurts us all. Believe me man... I want a patch too but you view it as "OMG!! IT'S BEEN TWO WHOLE MONTHS!!!" whereas I view it as "Well it's only been two months, they're probably still analyzing/confirming the reports and finding solutions". If they don't come up with something in the next month or so I'll join the side screaming for a patch but yeesh... the software hasn't even been out that long and you started freak out in the first week if I recall correctly. 

So again... apologies for the rant. I'm usually a chilled out dude on here but I can see many reasons how your approach to this ends up hurting the cause more than it helps. Please just tone it down a bit. You're gonna give yourself a stroke.

Peace.

jb101

FastBikerBoy

I have definitely woken up in an alternate universe this morning. Why on earth would a customer be loyal?

I couldn't agree more.  It baffles me why certain people come on here year after year complaining about Sonar.

Really? The two of you have never heard the term customer loyalty? Huh. I held the top spot in the Fortune 500 company I used to work for, for customer loyalty, 5 years in a row. Then I left, or I still would have hold of the title, and it's part of your review now at that company. They called it 'Customer Retention', but it's the same thing. They kept track of how many customers came back to renew their maintenance contracts, and purchase new equipment from our company. It was a sales and service based company, and service 100% directly effected whether or not existing customers stayed loyal to you. You could, and we did on several occasions, give someone an office full of equipment for free, and because the service sucked ... they refused to take it. We lost people who had been with us for 10 years and more because a technician went in there and in 2 months pissed them off so much they went with someone else.

The thing with Cakewalk is, we are never told something is buggy. We see all these cutsie video's by these guys that show how awesome the next version of Sonar is, and how well it works, and how great your work flow will be now. Then you get Sonar, for example X1, and some of the very things they showed in their video's were broken. Flat out not working. But yet, we keep being led to believe that Sonar is being shipped as advertised and works great.

I have a Ford Focus, and love it.  When I next buy a car, I will try another one.  If I buy a new model and it's terrible, I will think twice about getting another.  I would not keep trying them and complaining on some Ford Focus forum, I'd just buy a different car.

Yeah, well, we're not talking about something with moving and mechanical parts that wear out. We're talking about a software tool that does a very specific job that hasn't done what it was advertised to do in quite some time.

I, like many others, found Sonar X1 stable, especially X1d, which was rock solid FOR ME.  When X2 came out, I bought it because I'd been so happy with X1.  I didn't initialy use it for paying work, as new software is often buggy.  After the quick fix, X2 became very stable for me.

So, you're not loyal, but you're ok going in to a purchase that only has a 12 month life cycle, knowing it's going to be broken, and hope and pray they get some of the bugs fixed before they discontinue it's life cycle and force you to buy the next upgrade? And you keep doing this over and over? Call me crazy, but that sounds like Customer Loyalty to me. Y? N?

If X1 had been bad for me, I wouldn't have updated, and would be looking elsewhere.

I see you joined in 2011, so I don't know how much time you've had with Sonar products ... but if you had many years in to learning the software like some of us, you'd have a better understanding of what we're talking about I think. Or not. I don't know. Does it really matter?



@Freddie: Sucks to be on this side of the fence doesn't it?

X1 had a 2 year life cycle.

Just sayin'...........

I have a feeling we'll see a proper patch in the next month or so. That seems reasonable to me. On my computer X2 actually seems to be MORE stable in many ways than X1d was and when it does go all wonky it's not a spectacular failure like with X1. Most of the time I don't even have to restart the program. X1 would completely crap the bed. 

I know others are having more problems than I am though and I do feel for them.

I hear you folks!
 
I'm not saying I have crazy problems with SONAR X2. I like X2 and X2 is still very stable here too.
But there are numerous of BUGS going on. Is it too much to ask for an update after 2-3 month?

How long wait is a fair to wait? 6 months ,a year?

Freddie, it'll take as long as it takes.

You should know this - you've been around for long enough.

I hop nobody is of the opinion that finding reproducible bugs and then writing code to fix them WITHOUT upsetting anything else is an easy gig.

robert_e_bone

Freddie H

GlennP


Excuse me Freddie H but you are being extremely rude and self-centred!
You! Sir! Are attempting to be a cue jumper!

The bakers I am certain, are STILL hard at work fixing the 24/96 bug in the TTS-1 which must be extremely buggie buggie buggie because myself and I know absolutely for sure that at least one other forum member reported this to the bakers. In Oct 2010.

On completion of this then I’m sure they will be moving on to the PX-64 Percussion Strips buggie buggie bugginess, Alzheimer's disease, where it’s main symptom is difficulty in remembering recent events. That is to say “PRESETS” in addition “USER personalised settings” which on return to a project have disappeared in to a black holes event horizon never to be seen again.

May I respectfully suggest Freddie me old mate, that IMHO your wait will be long a tedious for I have no faith that X2a will make us all feel like happy chappies due to the “fiscal policy rationalisation” on behalf of Tokyo

But I do have a confession to make. I think I my self are a cue jumper! Because I think there are others that have been waiting longer then you and me.

Sorry for the minimalist approach to my reply

With regards to you opinion of the bakers ect all I can say is… “RIGHT SAID FRED”
 
http://www.youtube.com/watch?v=gEmJ-VWPDM4


Much much much more to come 

Rude? 2 month later soon 3 and still no update after numerous bug report sended by all kind of users worldwide?
Come on, Glenn!
It should be their top-main priority to fix the bugs. Don't forget, for many of us SONAR X2 is a tool to make business.

Freddie - I am in no way trying to de-legitimize your frustrations here.  I do have to say this - if you have upgraded your primary recording station to X2 without a thorough test outside of your production needs, then you have not made a particularly bright business decision.  ALWAYS put such a major cornerstone purchase onto a test machine while you work through any issues, bugs, workarounds, learning, etc., PRIOR to making it your primary production recording software.

It would seem to me that you must have some prior version still installed.  Just use that until the rest of things get sorted out.  I am QUITE sure that the bakers are hard at work getting as many things ready for beta testing - or may even HAVE things in testing, to address a large number of both minor annoyances as well as major problems.

I would also say that there are a great many folks out here in the forum, myself included, that are quite happily chugging along with X2.  I happen to like it a lot - and will probably like it more when some of the inconveniences are addressed.  In any case, I also have retained my X1 Producer Expanded, along with my 8.5.3 - just to make sure I can do my work on SOME workable version of the software.

If you are running a business with this, then I would suggest you take a look at your contingency planning, and disaster recovery planning - they seem a bit light.

Lastly, the whole giant font thing is really pretty childish.

Bob Bone

Thanks for the input. I still have X1 installed by the way. Lastly, the whole giant font thing, I will stop using it so much in the future.

Bub




@Freddie: Sucks to be on this side of the fence doesn't it?

Hehe   Stay cool my friend!

Bristol_Jonesey


Freddie, it'll take as long as it takes.

You should know this - you've been around for long enough.

I hop nobody is of the opinion that finding reproducible bugs and then writing code to fix them WITHOUT upsetting anything else is an easy gig.

Sure...but Cake used to be fast with updates. This is a new thing...