Beepster


I don't mind people airing their grievances on the forum but Freddie man... it seems all you do is freak out in ridiculously large fonts.

+1..
 
I have a hard time wondering where folks heads are at... We know the bakers are working on an X2a patch...and it will be ready when its ready..
 
..and i dont see what possible connection that engineering work has on the sales folks promoting X2...
 

Keep in mind Freddie is one of kind. A really nice guy that has never attacked anyone. He has been attacked and not responded. He has been attacked because he is an enthusiastic supporter of CW and Sonar. Also he is not a native English speaker. 

We would do well to have more Freddies here.  

+1

Well said John!

Well... he was being pretty harsh towards the Bakers but yeah, I haven't seen him give any other forum members a hard time. My comments weren't meant to attack but to offer maybe a different approach that might keep these threads a little calmer and make his insights more useful for everyone. I really have been trying to avoid it so as not to rock the boat but it seems he took it well and as it was intended. He does indeed seem like a decent fellow. Cheers.

Bib

jb101

FastBikerBoy

I have definitely woken up in an alternate universe this morning. Why on earth would a customer be loyal?

I couldn't agree more.  It baffles me why certain people come on here year after year complaining about Sonar.

Really? The two of you have never heard the term customer loyalty? Huh. I held the top spot in the Fortune 500 company I used to work for, for customer loyalty, 5 years in a row. Then I left, or I still would have hold of the title, and it's part of your review now at that company. They called it 'Customer Retention', but it's the same thing. They kept track of how many customers came back to renew their maintenance contracts, and purchase new equipment from our company. It was a sales and service based company, and service 100% directly effected whether or not existing customers stayed loyal to you. You could, and we did on several occasions, give someone an office full of equipment for free, and because the service sucked ... they refused to take it. We lost people who had been with us for 10 years and more because a technician went in there and in 2 months pissed them off so much they went with someone else.

The thing with Cakewalk is, we are never told something is buggy. We see all these cutsie video's by these guys that show how awesome the next version of Sonar is, and how well it works, and how great your work flow will be now. Then you get Sonar, for example X1, and some of the very things they showed in their video's were broken. Flat out not working. But yet, we keep being led to believe that Sonar is being shipped as advertised and works great.

I have a Ford Focus, and love it.  When I next buy a car, I will try another one.  If I buy a new model and it's terrible, I will think twice about getting another.  I would not keep trying them and complaining on some Ford Focus forum, I'd just buy a different car.

Yeah, well, we're not talking about something with moving and mechanical parts that wear out. We're talking about a software tool that does a very specific job that hasn't done what it was advertised to do in quite some time.

I, like many others, found Sonar X1 stable, especially X1d, which was rock solid FOR ME.  When X2 came out, I bought it because I'd been so happy with X1.  I didn't initially use it for paying work, as new software is often buggy.  After the quick fix, X2 became very stable for me.

So, you're not loyal, but you're ok going in to a purchase that only has a 12 month life cycle, knowing it's going to be broken, and hope and pray they get some of the bugs fixed before they discontinue it's life cycle and force you to buy the next upgrade? And you keep doing this over and over? Call me crazy, but that sounds like Customer Loyalty to me. Y? N?

If X1 had been bad for me, I wouldn't have updated, and would be looking elsewhere.

I see you joined in 2011, so I don't know how much time you've had with Sonar products ... but if you had many years in to learning the software like some of us, you'd have a better understanding of what we're talking about I think. Or not. I don't know. Does it really matter?



@Freddie: Sucks to be on this side of the fence doesn't it?

1:  Thank you for the lesson in "Customer Loyalty", I was aware of its meaning, but thank you anyway.  You talk about your customers returning in your old job because they were getting excellent service.  If your service was bad, they didn't return.  I think you (probably deliberately) misunderstood Karl's post.  He explains it to you a few posts above this.
 
2:  The car thing was an analogy, and analogies do not transfer 100 per cent.  Sonar doesn't run on petrol or have a horn, either, but the central point still holds true - you only remain "loyal" to a company if you get good service/products.  I'm sorry if I did not state this simply enough for you.
 
3:  I don't remember saying anything of the sort about knowingly buying buggy software.  I think you are getting more confused at this point.  I said that I wouldn't use any software (or hardware, for that matter) for work until I had tested it.  That's common sense and good business practise.  Crazy was not the word I had in mind, no.
 
4:  I've been using Sonar since Sonar 6, and have invested much time in learning, and re-learning it.  However, if it were running terribly for me, I would still move on and learn another.  I need it to be working, and for me it is.
 
Thank you for your comments.  If you're unclear about anything else, feel free to ask.

GlennP

Excuse me Freddie H but you are being extremely rude and self-centred! 

Freddie I was joking! I omitted to put “LOL” after statement 

Correction… Excuse me FreddieH but you are being extremely rude and self-centred! LOL

I was mealy trying to point out that bakers should fix longstanding issues that go further back then X2 FIRST!

Your perception of X2 and cakewalk in my opinion is 100% correct

twigman

hahaha, thanks for that and yes! it helps. 
I’ve just enrolled in an online remedial spelling course, including urban slang. 

jb101

I have a Ford Focus, and love it.  When I next buy a car, I will try another one.  If I buy a new model and it's terrible, I will think twice about getting another.  I would not keep trying them and complaining on some Ford Focus forum, I'd just buy a different car. 

How true… but you would not have a time consuming learning curve adjusting to your new vauxhall corsa, you would hop in and simply drive off.

What is it with people on here and analogies?
 
I won't use one again.  They seem to confuse people.

Jb101 just to clarify something here, I posted 56 before I read 55 OK? 

The way I look at it is:

I always see the release of the new Sonar version as between 3 to 6 month after its official release.

So, since version 5, I always upgrade, but don't install it until at least a patch or 2 later. 

Since I have fully accepted this way of upgraded Sonar, it really doesn't bother me.

It means the version I purchase as pretty much the same "life span", it is just deferred from its official release date.

Of course, this means relying on all the early adopter to do all the hard work of working out what is a bug and what is not and telling Cakewalk to fix it. This way, there is no frustration at my end. The first version of X1 I installed was X1d, and if I need to wait for the d patch of Sonar2, then so be it.

I can't see how it stops me working on my current projects.. you just have to wait a bit for the new toys, that's all.

I'm very grateful for those who do install Sonar early and do all the testing / bug reporting, as I am well aware that if everybody was doing what I do, then the system would not work.

So, while I'm not using sonar 2 yet (purchased the upgrade on release date), I really enjoy checking in the forum and reading how it is all evolving.

So, thanks again to all the users who push Cakewalk to fix things.

As for "customer loyalty", I am essentially lazy. I prefer to play guitar than learn a new software. Now I got the hang of the "X serie", I don't see the point of learning something else from scratch again, unless I became extremely unhappy with Sonar products, which is highly unlikely.

So, I basically stick to what I know.. I'm sure there are plenty like me.

I think overall Cakewalk do a good job, they do take on board what's going on in here, they just don't seem to test new versions long enough. If I were them, I'll pick the 3 or 4 most "winging" people in here, and make them test the new software until they found all the bugs. Maybe their Beta testers are too nice.

In any case, Sonar does the job for me, in fact I do think it is GREAT in many aspects.

my 2 cents..

GlennP


Jb101 just to clarify something here, I posted 56 before I read 55 OK? 

No, I'm sorry.  Perhaps I could have used a better analogy.
 
Mind you, as to jumping in a Corsa and just driving away, you should have seen me in my wife's car today, angrily washing my rear window at the car that pulled out in front of me, instead of flashing my headlights..