@ jm24
Its a little difficult for me, to get my browser to properly, "requote," your quote, so that I may give a well thought out, and complete rebuttal.
However, I'd like to point out, that @ Cakewalk, I am willing to bet the costs of marketing far outweigh the costs of support, and production.
It costs businesses money to, "get the client." Servicing the client, once it has already been gotten, does not cost as much. It costs businesses money, "to produce a product," not nearly as much as it costs to market one.
Think about it.. How much does it cost you to make a record? How much does it cost you to market that record, so that it becomes as big as Taylor Swifts last album?