stratman70
SuperG
bjornpdx
I have the exact same problem. I submitted a report to Cakewalk and they replied with: "The problem you are experiencing is most likely a system specific problem or a configuration issue that we believe can be resolved with assistance from Cakewalk Technical Support." Well, this doesn't happen in X1 on the same system, just X2.
It's not a system specific error - and I am a seasoned software engineer. They have a lot of explaining to do concerning why the problem is not present in X1, but is in X2. Basically, that video demonstrates it in a nutshell, there's no way you can deny it. You can have both X1 and X2 installed and switch between them to demonstrate the difference!
If you want to embarrass the poor souls in technical support, you certainly could give them a call, but there's no way they'll solve this over the phone. It's either an issue within sonar X2 itself or the run-time libraries it is using (if incorrect versions are being loaded).
It has the feel (smell?) of a 'fence-post' error (in software lingo), since CC and program changes and such must be treated separately from note data in many cases, and it be really easy to mess up an index or pointer if CC or non-note indexes were off or incorrect - which would give you a crash.
I'm hoping sooner or later one of the developers gets bitten by it- sometimes that's the only time people will acknowledge an issue.
Not happy! 
It's great that you found this but your pompus attitude is not needed. Who cares how seasoned you are-They have a lot of explaining to do??? If you want to emabarrass them??? You have zero class pal, zero.
Pompous? I'm not sure what
chip you have on your shoulder, but if it makes
you feel someone is being uppity it's not doing
you any good - because I don't know you from Adam.
Being handed the brush-off by technical support is
insulting - it is
not acceptable to take advantage of someone merely because of their level of knowledge or understanding. That type of treatment
demands a response, and if someone who knows better can deliver it, so much the better.
Customer support is a tough, demanding job. (
Yes, I've done that too, - add that to your list..) CS reps are caught between trying to assist customers of varying capability and working around (possibly unknown, undocumented) faults within the product. It can be grueling, and it's all too tempting to attribute faults to the customer or his equipment in order to close the matter, even if it's being done unconsciously. That should
never be done and no-one should ever stand for it. This isn't to say that there aren't unreasonable individuals that contact CS, but reps and their manager are used to and prepared for that.
I do need to mention that CS has forwarded on the issue, and I am grateful for that. I don't don't hold any enmity towards CS either, none of us are perfect.
My loyalty to Sonar is based upon what it can do for me - and it does a lot. Still, our relationship is based on the exchange of money. I'll be here until something better comes along.