Beepster


The offer is still ongoing. There is no reason they would deny you if you paid for X1. The reason they said that is because you told them you were returning it. Once it is registered you should get the download links for X2 in about a half hour. If not then just call them to sort it out. A couple people didn't get their links right away but that was just computer error. If you are still unsure then call and ask them personally but this time don't say you are returning it. That is likely what tripped them up. Cheers.

I never said I was returning it, just the opposite. I said I would like to keep it if they could verify the upgrade would be honored. I'm in for $100 but I'm not going to pay another $100. If I open the package and register, as scook, I own it. Since MF screwed the cancellation, I should be able to return it but will do so ONLY IF CW won't verify the upgrade but that's not my first choice.
 
CW's response misstates the situation as did your reply somewhat. Maybe it's too difficult to explain in a post or email.

I'm pretty sure the registration process has nothing to do with your credit card or MF. If you have the registration number then you can register it. Then you qualify for the upgrade to X2. Even if it fell off the back of a truck it would still work. And I understand exactly what you are saying and I'm telling you that if you register it you will qualify for the upgrade. Their response clearly indicates they think you are returning the product. They should have been a little more clear and inquisitive.

Stringrazor1

Beepster


The offer is still ongoing. There is no reason they would deny you if you paid for X1. The reason they said that is because you told them you were returning it. Once it is registered you should get the download links for X2 in about a half hour. If not then just call them to sort it out. A couple people didn't get their links right away but that was just computer error. If you are still unsure then call and ask them personally but this time don't say you are returning it. That is likely what tripped them up. Cheers.

I never said I was returning it, just the opposite. I said I would like to keep it if they could verify the upgrade would be honored. I'm in for $100 but I'm not going to pay another $100. If I open the package and register, as scook, I own it. Since MF screwed the cancellation, I should be able to return it but will do so ONLY IF CW won't verify the upgrade but that's not my first choice.
 
CW's response misstates the situation as did your reply somewhat. Maybe it's too difficult to explain in a post or email.

This is all the result of a communication misunderstanding. If the free offer is still good and you purchase then register you will get any honored upgrades. A quick call to the 800 number will get everything sorted.

Handled satisfactorily with a 5 minute call (thanks, Ben!).  Requested and received an email verifying my purchase qualified for the free upgrade. Just registered X1p and expect to have a DL link sometime tomorrow. Excellent customer service experience.
 
I intended to call CS all along and infact did so before posting but they weren't open yet.  I was most posting to blow off steam caused by the communications breakdown (  [: der der der der der der der der der  _  da da da :]  ).
 
I also learned that one needs IE 9 at least to use this forum effectively...  
 
Oh, one last thing: The purchase I made from MF was for "X1 upgrade from 8.5".  Previously, I'd only bought upgrades directly from CW so this is a new experience for me. MF didn't ask for any verification of 8.5p ownership so should I expect the X1 (if I install it at all) and X2 installation procedures to ask for my 8.5 disc?

Stringrazor1


Handled satisfactorily with a 5 minute call (thanks, Ben!).  Requested and received an email verifying my purchase qualified for the free upgrade. Just registered X1p and expect to have a DL link sometime tomorrow. Excellent customer service experience.
 
I intended to call CS all along and infact did so before posting but they weren't open yet.  I was most posting to blow off steam caused by the communications breakdown (  [: der der der der der der der der der  _  da da da :]  ).
 
I also learned that one needs IE 9 at least to use this forum effectively...  
 
Oh, one last thing: The purchase I made from MF was for "X1 upgrade from 8.5".  Previously, I'd only bought upgrades directly from CW so this is a new experience for me. MF didn't ask for any verification of 8.5p ownership so should I expect the X1 (if I install it at all) and X2 installation procedures to ask for my 8.5 disc?

Glad you got it sorted out. X2 is really nice I think you will like it. It is a big change from sonar 8.5 though.

Finally getting to installing X2. I never installed teh X1 disc I bought from MF. Is there any reason to? Any incidentals that aren't included with the X2 download?

Guitar Rig is one. Might be some loops and older synths/patches but I'm not sure about that.

BTW to access those types of things you wouldn't need to fully install X1. Just do a custom install and select the elements you want... at least I think that's how it works.

If you are going to try to install Guitar Rig there is some extra crap you have to do and in general while installing X2 (or anything for that matter) it is advisable to use the "Run As Administrator" option (even if you have administrative privileges on your system) to run any install files.

It can be weird, dude. Just ask for help if things get wacky. Cheers.

What about Truepianos?

  I don't know because I already had X1 installed when I upgraded. It's probably in there but if not you should be able to just toss in the X1 discs after the fact and do the custom install thing I referred to then scan for it.  

I should point out I'm kind of a beginner. It's sunday night though so the forum isn't as active as it normally is but I'll toss whatever advice I can your way. Good luck.