Stringrazor1
Last month I saw CW was running "buy X1 by 10/31 and get X2 free when avail". At the same time, Musician's friend was offering a $99 upgrade to X1p from 8.5p which I have so I ordered it on 10/5. Unfortunately, MF kept sending me backordered notices and by late October I figured it would never arrive so I logged on to my account at MF and I cancelled the order.... or so I thought. Yesterday, to my surprise a box from MF with X1p arrived. When I logged back onto my MF account and checked the order history for X1, it shows I ordered it and my card was charged on 10/5. It also shows a cancellation action with the status: processing. Processing? For 2 or 3 weeks?? So it seems the MF system malfunctioned and the cancellation attempt was never processed.
I figured since X1 was delivered, let me see if CW will honor the upgrade before I call MF and send it back. According to http://cakewalk.com/page.aspx/Free-SONAR-X2-upgrade the free upgrade offer was extended through 12/31 anyway. When I contacted CW support, this is the response I got by email: "If you did not purchase the product then we cannot honor the deal. You purchased it and then you cancelled it. That is the same as not making the purchase at all. You will need to make a full purchase of SONAR X1 to receive SONAR X2."
WTF??? What am I missing? I will call the support phone line when they open but I wanted to see what sense others here could make out of the situation.
EDIT: hmmm - had to install IE9 to properly edit and format this post...
I've bigged up the key word here!
You've bought X1, despite yourself, you've made a full purchase, been charged and taken delivery during the advertised qualifying period.
Just register it to qualify for the advertised 'free' upgrade to the equivalent X2 purchase. The person sending the email from Cakewalk obviously didn't pick up on the fact that the transaction eventually went through.