I see some the old-timers getting a bit grouchy because newbie doubts them, and I see a newbie insuffciently prepared, and miffed about it.
At one time I worked customer support (technical) for over four years. Seen it all. Been there, done that. I was probably the most determined and nicest guy you'd ever speak to. You'd never know it, but there were customers who I considered wholly unqualified to to operate the equipment I was supporting. There were times, after I'd get off the phone, that I'd have walked out of the office and chain-smoke half a pack of cigarettes because of an obtuse customer.
I guess what I'm saying is that there are plenty of decent, well-meaning people out there willing to help someone. (I'm one of them - although new to Sonar, I'm not new to DAW's.) The best way to
thank those folks is to be honest about what you do and do not know, and communicate that.
Often, when you hear someone holler 'RTFM', it is because it is obvious that, although the person's immediate problem may be solved, they are an accident waiting to happen. You can sense the a lack of basic conceptual comprehension. For the experienced user, it can be frustrating - so often they resort to
simply giving a very direct answer without further exposition, because doing so would be futile, and there's no need to embarrass anyone.
However, when the person being helped bypasses the recommendations given them and continues to solicit, it can be a but too much.
But anyway - scratch. No winners here.