Indeed, their track record is a bit uneven, though there are worse offenders - it strikes me that when Cakewalk have messed up their own surface-software support and not fixed it yet, it's a bit harsh to judge a 3d party provider for the same thing.
As to Frontier - when they were working on the Sonar Alphatrack plugin I had some dialog with the programmer doing it and he was very responsive and cool. On the other hand they have a tendency to not seem to be doing very much at all for long periods of time. And they recently discontinued a uniquely brilliant product, the Tranzport - citing the economic downturn as a rationale. Kind of makes you wonder - uh, sounds like a great way for a company to survive in tough times - don't have anything for sale. Hmm. A bit more marketing could have made that thing a huge winner. Oh well.
So yeah, caveat emptor, indeed.