• SONAR
  • Staff View Crashes Sonar X1d
2012/10/27 23:39:09
konradh
I have been having ongoing issues with Sonar.  The Sweetwater tech recommended upgrading from X1b to X1d, which he did remotely.  He thought that would resolve a number of issues.
 
One bug that it did not resolve was the problem with Sonar crashing when I go to Staff View.  This happens about 50% of the time.  About half the time I go to Staff view, whehter by menu or shortcut key, I get the white screen of death.
 
Does anyone else have this problem?  Any ideas what to do about it?
2012/10/28 11:14:53
Jimbo 88
Someone posted resently that they solved their Staff View issue by closing off the the options on the right side of Staff View.  Drag the view all the way to the right so you no longer can see M\S\R.

I use Staff View daily on a Sweetwater machine (love the tech support their!) and never have crashes 'cause of it.  I wish staff view was better, but it never causes crashes for me.   I never have had the right side info open so perhaps this works. 
2012/10/28 11:22:18
daveny5
Why X1b and not d? Did you just not update you signature?
2012/10/28 14:53:48
konradh
I just upgraded from X1b to X1d a couple of days ago and have not updated my signature yet.  I am about to.

The problem happened with X1b and we thought X1d would fix it but it did not.

Jimbo, I will try your suggestions--thanks.

At this time, I have a theory that if another view is open, it is safe to open Staff.  If no other view is open, Staff will cause a crash.  I need more trials to verify this.
2012/10/28 14:59:56
konradh
Jimbo, Not sure what you mean by M\S\R but when I go as far to the right as possible, I just see more blank bars.  All the way to the left is the key signature and the options for Lyrics, Chords, Expressions, etc. and I do not see how to close those options.

Sorry if i am being thick-headed here. 
EDIT:
OK, found this on an earlier  thread I started:
 
Try this and let me know if it works for you (or not). On the right hand side of the staff view is a smaller viewer pane containing a listing of the tracks currently displayed in your staff view. It allows you to mute and solo etc. Grab the left hand border and drag it completely to the right until you can't see it's content anymore (in effect hiding that mini viewer pane). Save your project as is before doing anything else. Now switch views (screensets) at will and if I'm right about this, you should not have anymore of those "white screen crash".
I do not see such a pane in my view.  Thanks.
2012/10/28 17:02:22
Jimbo 88
you are able to drag open the right side of any of the views and see Mute/Solo Record info.  Obviously you are not doing that....

Is your staff view docked?  my is not and is on another screen.  Perhaps undocking could help.
2012/10/29 09:55:07
konradh
I have tried undocking.  When you say "drag" are you saying to grab the edge of the window and drag it to expand, as though you are resizing or opening a hidden view.

The thing that confuses me is that the fix seems to be to hide that pane, but it seems mine is hidden already.

Thanks very much for helping but I am just not getting something here.
2012/10/29 13:16:52
Jimbo 88
I did a screen capture of my second monitor with staff view of a piece I'm working on today.  About :15 in you can see I pull open the right hand side....

http://youtu.be/7XkYj6Om3Bc
2012/10/29 15:46:06
Jimbo 88
Here is a second version.  I'm kinda doing this just to test things.  i uploaded this video directly from Vegas....

http://www.youtube.com/watch?v=wxaLLGcPMiA 
 
 
You can see i did this live and Sonar did not crash even while running a screen capture program.  You and I have very similar computers,  mine is a little older. I'm running X2, but I worked this way on X1D also.
 
The only difference between your system and mine....CPU is 2.67 Ghz and I have A RME Fireface 400 audio card.  Perhaps your computer monitor is contributing to the staff view crash...Just trying to help trouble shoot.
2012/10/29 23:11:44
konradh
Jimbo, Thanks for the great video.  This does explain things perfectly and I really appreciate it.

Unfortunately, if the fix is to close that window, then I am obviously out of luck since it was already closed and you had to show me how to open it.

One theory I am working on is that if you open another view first, then opening Staff will not cause a crash.  I need more trials, however, to verify this.  My theory is that if Staff view is opened first, you may or may not get a crash.  If another view is already open, you will not get a crash.  I will see if that holds true—but it is still a bug in either case.

Thanks again.
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