I think that's the problem; Melodyne doesn't even show up on my connected products list in Command Centre even though it quite clearly shows Sonar Professional. Rapture, etc. is all there, just none of the Region FX stuff. What else do I need to do?
.......and a few minutes later...
---have just got a reply from Tech Support; they are waiting for more serial numbers from Celemony. Guess that solves that one!
Thanks for your input..