I use track templates all the time. They work from right clicking a track or dragging from the browser.
The one thing I did have to do was... go to Cakewalk Content and copy my X1 track templates to the X2 track template directory. Had to do that for fxchains and prochannel presets as well if I wanted the X1 content available in X2. Otherwise, works fine...
If you are talking Project Templates them you need to load those from the File Menu. I don't think you are, but just to be sure...