I changed my address (not the login???) address last year. And stopped getting promotions.
Finally, in June, sent a message to customer service via the support page. (Which does not have a link to the general customer support form. )
Next week I got messages to 3 addresses: the oldest one (in the beginning), the old store one, and the new one.
And then nothing again.
So about 4 weeks ago I sent another message, and the next day I get messages to all 3 addresses. And nothing since.
The renewal price of Sonar for the past 2 versions should have been increased by about $15 so CW could hire a couple of dudes that ONLY work on the website and forum, and user communications.
Just tested again: searching for my username gives results that are 3 months and older. The Forum software publisher told me this is because the indexes are not updated frequently enough.
And the most recent post to the "Announcements" section on the forum's landing page is from a year ago.
The main CW managers do not understand that the forum is the company's most valuable asset. Most companies to do not get this.
The forum should also include a listing of ALL user groups, and contact info, and ability to list ones' info.
The website should be easier to use. And have recent news, not 4+ month old stuff on the front page.
At least one person in the company should ONLY have the website/forum to be their main gig. Instead of this "Oh yeah, has anyone updated the web recently," behavior.