Sorry post should have read I'm not sure advanced will help with driver installation.

OK - just finished talking with tech support.

Per them, Windows sees the device as a generic device and hijacks the driver installation process ONLY if that Advanced switch is NOT on.

AND, since we had gotten past that by editing the Local Group Policy, the driver installation program does not see the device EITHER, if that switch is not ON prior to plugging it in.

They have just not had many issues reported outside of that switch.

They did indicate that sometimes if a USB port is seen as a HUB then that can cause trouble.

And, lastly, we need to try doing the installation over again after disabling any antivisur programs that might be running.  These can DEFINITELY interfere with installation.

So, post reply to tell me you are there, and we shall run through a hopefully short series of things to try this anew, looking for some very specific conditions as we are doing it.

I will gather my thoughts for a moment, switch the laundry to the dryers and we can begin.

I don't think it will take too long to run through this.

He and I did concur that it IS possible that the switch itself could be defective, and if that is the case (our conclusion if the next steps do not fix this), then an exchange or repair would be in order.

Back in about 5-8 minutes, 

Bob Bone

I repeated the installation dozen of times and infact at the begining the "ADVANCE" button was set to off. Later I have set it to ON but it did not help either.

Have you a restore point you can go back to post driver installation so you can start agin?

I am not sure what you mean

Bob, before editing the Local Group Policy the advance switch was off. We discovered that later.

I don't think the restore point post is from me.

Anyways, I also believe you on the switch, but I am not 100% sure when it was turned off/on during the process, so - that being the case in my brain - we will just try a few things, and if we can demonstrate that the device installation is EITHER 1) hijacked by Windows when we have made SURE the switch is on, or 2) had the installation program just sit there after plugging in the USB cable - again knowing that the switch is ON, will leave the logical conclusion that the switch itself is likely physically inoperative.

All of the above should not take us too long, as we are now seasoned PROS at running this thing.

Sooooooooooo, here we go.  I will post this and while you are reading through this post I will be writing the post containing the series of steps to run the first of our new installation attempts.

Bob 

Ok, I will abort the previous installation, this will uninstall any UA-25 files and restart system

OK for our first attempt:

1.  Please make SURE that you have gone back in to UNDO the change we made to the Driver Installation policy in the Local Group Policy Editor.  The steps to undo our change are as follows:

• Hit Windows Start button
• Type gpedit.msc and hit enter
• Expand Administrative Templates, under Computer Management
• Expand System
• Expand Device Installation
• Click on Device Installation (Below the parent level that also says Device Installation)
• Now, in the right pane, double-click on the last item in that list - Prevent Installation of Devices not described by other policy settings.  This will open up that particular policy for editing.
• Make sure that the radio button for Not Configured is selected.
• Click Apply and back out of it all - that piece is done, returning Windows to its default behavior
• Restart Windows - making sure that PRIOR to it restarting you unplug the interface

2.  Now that we erased our prior change, we can try the install again.  First, make sure that the Advance Switch is ON.

3.  Now, run the Windows 7 x64 bit UA-25 driver installation program

4.  When it asks for you to, plug in the interface, using a USB port on the BACK of the computer (they said sometimes the front ones are like hubs which can cause problems - per them).  At this point Windows should NOT see this as a generic device, due to that switch being in the On position.

5.  At this point, your driver installation program should detect the device, again because that switch is on, and it should ask you to click a next button to continue, at which point it will finish installing the correct drivers.

6.  If the above does NOT result in a successful installation, then it is my conclusion that the switch is physically defective, and that you need to exchange/repair the device.

OK - so go try all of the above steps and please post back as soon as you finish.  I do not know what this switch looks like, so I have no way to guide you on which position is the ON position.

Bob Bone

The installation documentation actually states that the device installation will automatically continue once it detects the device after you plug it in, so I don't think there is any hitting of a 'Next' button after you plug it in.

Bob

And I forgot to also mention that before we chalk it up to a faulty switch, we have to repeat the above test AFTER disabling any virus software - IF the run you are working on now does not work (we may have to repeat the steps after disabling your antivirus software if the other steps I just told you to run fail).

Sorry about any confusion, 

Bob Bone

Thanks, everything in point 1 is done. off to installation