I have just tried Update Driver in DEVICE MANAGER and pointed to folder with downloads from Roland. Windows refuses to update and says the current driver is optimal.

This is EXACTLY what I thought had happened.

Now, down below I have a bunch of steps listed.  I would like you to read the WHOLE list before you start to do anything, so that you are not surprised and slow at cancelling any Windows attempt to install the wrong drivers.

OK? So, read on.  When you are ready, start going through the list of steps.  If you have any questions, go ahead and post back with them before you start going through any of the steps.

Microsoft HIJACKED the driver installation - it tries to install drivers for things when they get plugged in, and sometimes even though you want to do a custom driver install it gets hold of the process first, and in the process of it trying to help it actually shoots you in the head, so to speak.

1.  Navigate to where you downloaded the drivers for your interface (get to the folder where you put it)  If you downloaded it to the desktop then you are ok.  If it went to a folder instead - I just want you to click once on the driver install file to select it, then right-click on it and hover your mouse on the 'Send to' option.  A drop-down will open to the side and I want you to sell it to send to the desktop - this will create a shortcut for it.  I will explain why later on.

2.  Unplug ALL open windows, so that we have a clear desktop

3.  Unplug your interface.  This will take the drivers out of memory

4.  Now, double click on your driver install shortcut that you created earlier.  We are doing it this way so that we leave as much of your desktop visible as possible, and having an explorer window open just hides part of your desktop

5.  Begin the installation process for your driver.  Try to drag the window for the driver install off to the upper left of your display.  This will leave a larger portion of your desktop visible.

 I believe you said that at one point in the installation process, it tells you to plug IN the interface.  AS SOON AS YOU DO GET READY WITH YOUR MOUSE.  You will need to click FAST in the next step.

6.  AS SOON as you see Windows telling you that it is installing drivers for the new device, I WANT YOU TO CLICK ON CANCEL until that cancels.  You should then see some message that tells you that the drivers did not install.  That's ok, because your other install should still be running - it's just a little slower than windows at getting the drivers installed.

If the above all work as I am hoping, your program should continue to install the CORRECT drivers, and at the end of it all it should finish satisfactorily.  

When all is said and done with the above, I would like you to go back and look in device manager for the driver info, just like you did before, and post back to tell me what that is.

Don't worry - If any of the above FAILS, I will STILL get you up and going.  I know EXACTLY what the problem is, and we will get you past this.

Bob Bone

This is EXACTLY what I thought had happened.

Now, down below I have a bunch of steps listed.  I would like you to read the WHOLE list before you start to do anything, so that you are not surprised and slow at cancelling any Windows attempt to install the wrong drivers.

OK? So, read on.  When you are ready, start going through the list of steps.  If you have any questions, go ahead and post back with them before you start going through any of the steps.

Microsoft HIJACKED the driver installation - it tries to install drivers for things when they get plugged in, and sometimes even though you want to do a custom driver install it gets hold of the process first, and in the process of it trying to help it actually shoots you in the head, so to speak.

1.  Navigate to where you downloaded the drivers for your interface (get to the folder where you put it)  If you downloaded it to the desktop then you are ok.  If it went to a folder instead - I just want you to click once on the driver install file to select it, then right-click on it and hover your mouse on the 'Send to' option.  A drop-down will open to the side and I want you to sell it to send to the desktop - this will create a shortcut for it.  I will explain why later on.

2.  Unplug ALL open windows, so that we have a clear desktop

3.  Unplug your interface.  This will take the drivers out of memory

4.  Now, double click on your driver install shortcut that you created earlier.  We are doing it this way so that we leave as much of your desktop visible as possible, and having an explorer window open just hides part of your desktop

5.  Begin the installation process for your driver.  Try to drag the window for the driver install off to the upper left of your display.  This will leave a larger portion of your desktop visible.

 I believe you said that at one point in the installation process, it tells you to plug IN the interface.  AS SOON AS YOU DO GET READY WITH YOUR MOUSE.  You will need to click FAST in the next step.

6.  AS SOON as you see Windows telling you that it is installing drivers for the new device, I WANT YOU TO CLICK ON CANCEL until that cancels.  You should then see some message that tells you that the drivers did not install.  That's ok, because your other install should still be running - it's just a little slower than windows at getting the drivers installed.

If the above all work as I am hoping, your program should continue to install the CORRECT drivers, and at the end of it all it should finish satisfactorily.  

When all is said and done with the above, I would like you to go back and look in device manager for the driver info, just like you did before, and post back to tell me what that is.

Don't worry - If any of the above FAILS, I will STILL get you up and going.  I know EXACTLY what the problem is, and we will get you past this.

Bob Bone

I like the part with being quick with mouse :-)  Failed at first attempt though ...

Told you to be fast - are you trying again?

If you can't catch it in time there is another way to tell Windows to knock it off with that.

Bob

I am trying again. It asks me to uninstall and also restarts Windows. So it takes time

Ok, I know why I failed both times. There is no CANCEL to click on. Almost as soon as I plug USB I got the message on bottom control panel that the driver is installed succesfully

Yuck - it asks you to uninstall?

OK - this time around, when you get Windows started, just let it sit, and I will walk you through the other way of doing this.

I am assuming the restart of Windows is to get rid of the old drivers that were installed for the interface?

Bob Bone

Please let me know when you have Windows up.

Bob

uh oh - are you there?

Bob