PJH
gmp
PJH
Thanks so much for this gmp and jbraner,
So correct me if i'm wrong, you are running new software with old firmware? Are you having problems?
No crackles or loss of audio? I was led to believe that you could only run the new software in conjunction with the latest firmware.
Yes running new software with old firmware - No crackles or loss of audio. All Win updates, latest Plat
So you're running 1.28 firmware with the latest software (October 16, 2017)?
According to the MOTU website that software is only compatible with the latest firmware (1.29)
It looks like you've been doing a massive amount of research on this and if you're having success why doesn't MOTU release this information? They are convinced that the problem is USB related.
I've only just managed to roll back my firmware and driver software but I rolled back to software version 1.6 (March 23, 2016) and firmware version 1.25. I'd love to try your settings but it was such a struggle to get my system up and running I'm a bit reluctant to go through all that again!
Thanks for all the help, Gerry!
Yes, I'm running 1.28 firmware with the latest software (October 16, 2017) MOTU tech support in my opinion is not so good with PC's. They seem to be Mac people. Others have said the same thing on this forum.
The tech I'm discussing this with the website ticket is interested in this problem and asked me quite a few questions. I mentioned your name as having the same issues, so hopefully if enough of us contact them they will get this fixed.
I had a lightning strike take out the LAN on my AVB in March and when they came out with the new firmware I realized there was no way I could update to the latest firmware with no LAN, so they were very nice about sending me a new box on 7/1 even though I was about 3 weeks past my 2 year warranty.
So this particular embedded crackle problem didn't' show up until 8/23/17. I thought for a good while it was a faulty box, and I had to do tons of testing to finally figure out it was the firmware, which I first used with the new box on 7/1. I was determined to figure this one out, since I didn't want to have an out of town singer coming in and be embarrassed by a ruined crackly vocal.
So my advise to you is if it ain’t broke don’t fix it. If that old software and firmware is working for now, just go with it. I thought it was just my bad luck with all the distorted audio and losing the connection to the box like you experienced. But since you reported the same thing. We just need to accept that it’s just a quirky process and the quicker we have a solution the better.
I have tons of Acronis images of my HD and keep good notes. I also have Win updates disabled until I upgrade to a new Plat version, then I upgrade everything and then stop and make sure everything is stable. Too often I’ve had to revert back to old image files because something didn’t work right. For me a month is too soon to upgrade Plat, so I usually go 2 or so months just to get an idea of what bugs and crashes are there before moving forward. Let me know if everything is stable now.