Dear Cakwalk,
 
I have now tried the store forum, no response at all!
 
Emailing with customer support/sales since Friday 21-09-2012, and no solution to the problem.
 
I bought the upgrade from X1 expanded to X2 download and the disc set, very early in the morning PayPal did not redirect me, so my order was not completed in your end.
 
How long do I have to wait until you sort it out?
 
Cheers
Michael

did it take the money from your paypal though ? I'd try again perhaps if it didn't. I used paypal from the UK myself without issue (my provider is what was tiscali, now talktalk)

also what browser did you use ? maybe that has something to do with it.. I think I used either firefox or chrome.

Fog


did it take the money from your paypal though ? I'd try again perhaps if it didn't. I used paypal from the UK myself without issue (my provider is what was tiscali, now talktalk)

also what browser did you use ? maybe that has something to do with it.. I think I used either firefox or chrome.

Yes I have the confirmation and all, was sent to Cakewalk on Friday though a bit late in the evening, but that should give them all of monday to sort it out.

well as long as you contacted their customer service, not tech support.. I'd say call them IF you could via say skype or calling card, calling direct isn't cheap. 

or leave Bill or Ryan [cakewalk] a PM on here perhaps, and they can forward it on.. give them the email address you used also, to make it easy for CS folk to search for also.

could be any number of reasons why it hasn't gone thru, not for me to speculate

Telecaster


Dear Cakwalk,
 
I have now tried the store forum, no response at all!
 
Emailing with customer support/sales since Friday 21-09-2012, and no solution to the problem.
 
I bought the upgrade from X1 expanded to X2 download and the disc set, very early in the morning PayPal did not redirect me, so my order was not completed in your end.
 
How long do I have to wait until you sort it out?
 
Cheers
Michael

I just sent you a PM. I'll try to help you resolve this issue.

Got it Andrew I just replied.
 

Still nothing was supposed to be sorted this AM, now it is PM and not even an email.
 
I am sorry but this is really bad service

I've never understood why folks don't just pick up the phone and call Cake. The hold time is usually short and your question(s) gets answered directly. 

I've never understood why folks don't just pick up the phone and call Cake. The hold time is usually short and your question(s) gets answered directly. 

I agree. I have a Vonage line and I could be on hold all day and it wouldn't cost me a penny. 

the best service around by phone(cakewalk)always get an ansewer...it beats hanging your dirty laundry out to dry in a public forum thats ment for tech problems and not sales issues.