You get the feeling that the staff of Cakewalk tringing to bullying and freeze out if you have another opinionen? What happen with the FORUM TOS?
Sended a simpel support shop quastion, still no answer after 13days almost 2 weeks? Is this how they feel about their true loyal customers?
 
Hello Freddie,
Case 41534 Cakewalk Order support




Best Regards
Used to be your biggest fan! Sad & overlooked customer!

Try sending the request in a bigger font on x64 stationary

Try texting them, or facebooking...or twittering...?? All of which I do soooo loath. I like TALKING to real people. Sad what an impersonal society we have become!Good luck!

Sorry Freddie,

They are hard at work on the release of X2! They haven't been in the forums as much.  What do they say,
Patience is a virtue.

Freddie say it isn't so...
 
I feel your pain though, and have felt it before.
 
Being able to deal with your eCommerce customers efficiently seems to be a pre-requisite that Cakewalk have had difficulties with for quite few years now.
 
An impending release shouldn't be an excuse, it should be a reason they are on top of it just now. 
 
I hear about as often as I see posts like this how much the system has improved over the last few years.
<sigh>

I done the same ,  about a bug report (VS 700C + X1D) and had a quik reply (about this issue will be introduced in the frame work ect) that was pretty fast ...

Freddie try to call (this is waht i alwayz do , hate the emails)

When it's urgent, I pick up the phone. Even though I live in South Africa. Just try it - it works! :O)

If you stopped using your sound blaster, they would have answered already

I got a very nice letter from "Mystery Customer Service Rep", Cakewalk support headquarters. I really appreciate it so much so way I went purchased the X2 upgrade PRE Order without a blink. 
  
Thanks again for all you nice forum members and the kind letter from you  "Mystery Customer Service Rep" . For me you all make a difference. 
 

Best Regards
Freddie

Here's to  "Mystery Customer Service Rep"  for saving Freddie ...