Like so many others, I was hoping that this would turn out to be a case of mistaken identity or some such. I remember a few years ago I was having trouble with a piece of equipment and not only did Billy call me to offer suggestions, but I remember saying "Great. I'll try that," thinking I'd let him go about his business and him insisting on staying on the phone with me while I tried this, that and the other. We were probably on the phone for an hour.
He was just that generous with his time and really, truly wanted to help others. Billy was one of my earliest "friends" on this forum, and although I never met him, his passing affected me deeply. I've been a little surprised how much, in fact.
RIP, Billy, and thanks.
-Susan