yorolpal
I suppose you're joking...but taking care of someone's pet is right up there with taking care of their children. Pretty friggin important. From most of Sharke's history of posts one gets the sense that he takes his responsibilities very seriously...and that he expects his employees to do the same. Kudos to him.
Thank you! People don't realize how stressful it is....put it this way, given the stress/profit ratio of this business, you have to really want to work with animals. It was one thing back when I worked alone, but once I started hiring people and had them out there on the busy streets of Manhattan, entrusted not just with people's apartment keys but with the pets they are
nuts about, the stress factor increased 100 fold. You're constantly worried about things going wrong out there. Every day I have to deal with all sorts of crap ranging from employees stuck on subways to difficult doormen who suddenly take it upon themselves to tell the walker who's been coming every day for the past year that he doesn't recognize him and that he won't let him upstairs. And then of course there are difficult dogs, sometimes awkward, sometimes temperamental, sometimes aggressive. You have chihuahuas who run under the bed and won't come out and bite anyone who goes anywhere near them, you have dogs who keep putting the brakes on for no good reason, you arrive to dogs having made a mess, or sick dogs, or dogs who don't like it when you reach underneath them to fasten a harness. And then there's the clients - there are people who think the world revolves around them, make all sorts of impossible demands, scream at you at the slightest provocation and then threaten to trash you online over some stupid $5 dispute with their invoice despite the fact you've given them flawless, reliable service for 3 or more years.
So believe me - good, solid, reliable employees are a must. I had a bad employee a couple of years ago who almost caused me a nervous breakdown (I ended up with pre-hypertension). You have to deal with employment laws which are weighted ferociously against the employer to the point where you can't even fire someone for gross incompetence.
But the mutts make it all worthwhile! And believe it or not, I actually really get a sense of satisfaction from providing people with a living. It's nice when they give you good service in return.