TabSel


German price, too, and it's up to Cakewalk to charge whatever they want.
Still this thread is about something different, please stay on topic, or open a new thread for your questions.

So, back on topic, dear Cakewalk, your support site is still broken, just tried to reach you again, you might want to call me on the phone on this.

Or give a statement here in this thread.

Thank you
Tab

1. Yes it's up to CW to charge whatever they want as long as everybody is being charged the same price. The fact that I forgot about VAT is MY fault. Still the argument applies.


2. Chill a bit mate. It wasn't exactly about your topic specifically - I was adding a thought to what you said about feeling "cheated".


Peace
Sam

It's all good on my end. It's Cakewalks turn on this issue now.

Cakewalk?

I'm going to add a little FUEL to the fire..

Those who have JUST YESTERDAY - P A I D for their X2 upgrades
got their serial number email.

But those of us who BOUGHT INTO THE BUY X1 UPGRADE
get X2 FREE are STILL sitting here with NOTHING
to show but our upgrade (X1 not X2)

Since we opted IN first...shouldn't we get our SERIAL # email and SOFTWARE FIRST?
I didn't even get the email of the Pre-Sale...even though CSR Dean told me
that I would.

I have to say that THIS IS A TRAVESTY OF JUSTICE AND FAIRNESS.

WE bought in FIRST...by buying into the upgrade and get X2 FREE propaganda...
and NOW....we are left sitting here waiting...

While those who have opted to wait, and PAY (it's ALL about the money), get all the
"FRINGE" benefits...Early Delivery, DSF Strings, they can buy MEDIA
without having to wait for Cake Customer Support...etc, etc.....

That's a bunch of C R A P.

And my opinion of Cakewalks Business Practices CONTINUES it's downward Spiral...
Making Digital Performer 8 look even more appealing.

Cakewalk....YOU SUCK...not your software...just your CORPORATE AND MARKETING PEOPLE...
and your Business Marketing and Practices...

IT'S ALL ABOUT THE BENJAMINS - NOT ABOUT THE PEOPLE!!!
(or what's RIGHT for that matter)

Whoever thought up this Marketing Strategy should be
put out to pasture...or, at least, severely reprimanded...

Seriously....DOES YOUR MARKETING TEAM THINK THESE THINGS THROUGH?
Does your Customer Support THINK about what they say?

We were told when we bought in that AS SOON AS it's available you'll get yours,
and that we'd be entitled to these things..

Well...if the Serial Numbers are available...we should have ours..
If you're going to sell Media...we should be able to buy
If you're going to sell upgrades to new products...we should be able to buy
WITHOUT HAVING TO JUMP THROUGH 10,000 HOOPS!

Even after now 2 days of waiting for a response from Customer Service...
NOTHING...because they know a SH*TSTORM is brewing...

And all I wanted to do was BUY MEDIA....for my entitled upgrade.

PAY NO ATTENTION TO THAT MAN BEHIND THE CURTAIN!!!

Cheers!

 

Due to this information, I upgraded to X1 production Suite, knowing I'll qualify for the free upgrade to X2 Producer, as well as getting "that" (the early adopters' special, which could be some sort of additional free download...) 2012/09/05 Cakewalk revealed the "early adopters special", the free download of Symphonic Strings for people who buy into the Pre-Sale

 
So you want everything. You get X2 free, plus the free package of the Dim Pro strings.
 
People who had Sonar before the 'summer special' and people upgrading after the 'summer special' are getting the Dim Pro package.

Please, cclarry, there's no fire and no need for fuel.

I just want to get a statement from cakewalk.

Seth?

simpleman

 

Due to this information, I upgraded to X1 production Suite, knowing I'll qualify for the free upgrade to X2 Producer, as well as getting "that" (the early adopters' special, which could be some sort of additional free download...) 2012/09/05 Cakewalk revealed the "early adopters special", the free download of Symphonic Strings for people who buy into the Pre-Sale

 
So you want everything. You get X2 free, plus the free package of the Dim Pro strings.
 
People who had Sonar before the 'summer special' and people upgrading after the 'summer special' are getting the Dim Pro package.

Tab...sorry....I understand..
 
Simple
 
I don't want DSF...the only thing I want is the upgrade I'm entitled to ...
and a little honesty and fairness from the Bakers...

I get really tired of all the political games these companies play...
Honesty, right up front, would be SO refreshing...

   Just my 2cents but... maybe give cw a chance to respond? Obviously they didn't have their internal message set in respects to the issues raised but no doubt with all the posts it's on their radar now. Most likely they are (in addition to all the normal mayhem a new sw release entails) scrambling to figure an equitable way forward. Some people obviously got verbal confirmation... I tried in a few threads (and in an email to cw support) to get a written statement one way or the other to no avail. And if you look at the old webpage (in google cache) it is clearly stated "Starting August 1st through October 31st when you purchase Sonar X1 Production Suite..." which implies that the option would remain in place until 10/31.
 
   Back in the pre-Roland days they were usually pretty good about trying to make things right with their customers when things went off the rails. Hopefully they'll come through this time but until they make an official statement one way or the other it's probably not worth blowing a fuse over. They screwed up in not clearly stating their policy up front (important in the sw business), I'm sure they realize it, and hopefully they'll address it soon. Until then maybe give them a little bit of the benefit of the doubt... if they don't come through then lesson learned all around (which if you're that pissed may mean a different DAW) but maybe they'll come up with something to make everybody happy. Let’s wait and see....

disclaimer: the above is not directed to anyone in particular.

cclarry,

I think everyone is getting what they ordered.  Your deal was buy now and get X2 free.  You are getting that.  The pre-sale thingey going on now is a different promo.  These pre-sale folks are getting their SN and a pack of strings.  I don't see anything wrong with that.  You are getting the deal you signed up for, which is X1 and X2 free.  The fact that it was a few days back doesn't mean that you get BOTH deals.  

Calling it a travesty of fairness is a little much.  They are two separate promotions.  You got one, and now this is a different one going on now.  

You will get it when it becomes available.  These pre-sale folks are buying into a different deal, their deal is that it's available for them now, but not everyone else.  Realistically -you got the better deal.  You got two programs for the price of 1.  

Just my 2cents

Hi Everyone,
 
I'm not personally qualified to deal with addressing marketing & sales strategies/promotions etc. (we've had some killer deals the past few months that had some very specific guidelines about when they started and ended so customers could determine whether or not they felt they were worth taking advantage of). What I can reply to, however, are concerns regarding obtaining downloads and serial numbers when X2 is available. 
 
People who are owed a copy of SONAR X2 will fall into two different categories:

1. Those who purchased X1 during the last promotion and are eligible for a free upgrade to X2. If you purchased this deal, you essentially got a promotional price and saved a little cash as you fell into the older upgrade structure. You also got a copy of SONAR X1 to use until X2 is released. We're not going to charge you extra to get X2. It's free for you. The day X2 is available to the general public we will send everyone instructions on how to go about it.  Essentially you will be "purchasing" it for zero dollars which will generate serial numbers and download links to your Cakewalk store account.
2. Those who purchase X2 during this new pre-sale promotion. The added incentive is that by taking advantage of this new pre-sale offer you will be getting X2 a day earlier then everyone else. X2 Producer owners will also get the DSF Symphonic Strings library now.  Serial numbers are already being generated for SONAR X2 for "pre-sale purchases". This allows us to flip a switch to activate your downloads without you having to go through any more "purchasing" steps. When SONAR X2 is ready, the downloads will show up and we will notify qualified individuals that they are ready to go. 

One other thing I would like to make clear:
 
If you purchased SONAR X1 Producer or Production Suite during the last promotion, when SONAR X2 Producer is available you will be receiving a free download to SONAR X2 Producer. Technically, this also qualifies you for this promotion, so you will also get the DSF Symphonic Strings HD expansion pack in your Cakewalk account. Anyone in this category will receive their downloads to this DSF pack as soon as they register SONAR X2 to their Cakewalk account on or after launch day.
 
I hope this helps clear up any confusion for you folks.
 
Best regards,


Ryan Munnis
Product Support Manager
Cakewalk, Inc.
 
www.cakewalk.com | www.cakewalk.com/support
 

Thanks for clarifying.

Quite confusing and chaotic timed promotions, but now it's clear...

...I guess ;)