Yeah, my point exactly... 

'If you happen to walk into a store that has Production Suite, you'll be able to get a free upgrade."


there are no stores that sell the Production Suite Upgrade from Producer. You could only buy that from the CW store. If that's not correct please let us know which ones do and I'm sure we'll all be happy....

If you happen to walk into a store that has Production Suite, you'll be able to get a free upgrade.

Andrew Rossa [Cakewalk
]

chrisby


If it helps -

http://webcache.googleusercontent.com/search?q=cache:JtdUQSGqI_sJ:www.store.cakewalk.com/b2cus/ProductInfo.aspx%3Fproductid%3D10-CXPS1.00-20E+&cd=3&hl=en&ct=clnk&gl=us



Basically if you  went to that page you would think you had until Oct31 to do the upgrade from X1 Producer or Expanded  to the Production Suite but you can't because only CW sold that.  

Right, and that is still true. If you buy SONAR X1 Production Suite, you will get a free upgrade to SONAR X2. We are no longer carrying it though. Other retailers will stop carrying it soon as well when they start stocking SONAR X2. If you happen to walk into a store that has Production Suite, you'll be able to get a free upgrade.


That disclaimer in the link above is to make customers aware they are entitled to a free upgrade. 


We have discontinued selling older versions of SONAR, when a new one is available for sale. That will always be the case.

confusing?

chrisby


Yeah, my point exactly... 

'If you happen to walk into a store that has Production Suite, you'll be able to get a free upgrade."




there are no stores that sell the Production Suite Upgrade from Producer. You could only buy that from the CW store. If that's not correct please let us know which ones do and I'm sure we'll all be happy....

If you happen to walk into a store that has Production Suite, you'll be able to get a free upgrade.

Andrew Rossa [Cakewalk
]

chrisby


If it helps -

http://webcache.googleusercontent.com/search?q=cache:JtdUQSGqI_sJ:www.store.cakewalk.com/b2cus/ProductInfo.aspx%3Fproductid%3D10-CXPS1.00-20E+&cd=3&hl=en&ct=clnk&gl=us



Basically if you  went to that page you would think you had until Oct31 to do the upgrade from X1 Producer or Expanded  to the Production Suite but you can't because only CW sold that.  

Right, and that is still true. If you buy SONAR X1 Production Suite, you will get a free upgrade to SONAR X2. We are no longer carrying it though. Other retailers will stop carrying it soon as well when they start stocking SONAR X2. If you happen to walk into a store that has Production Suite, you'll be able to get a free upgrade.


That disclaimer in the link above is to make customers aware they are entitled to a free upgrade. 


We have discontinued selling older versions of SONAR, when a new one is available for sale. That will always be the case.

Last reply on this since I have done my best to address this issue on multiple posts. The Cakewalk Store is no longer selling SONAR X1 upgrades, including Production Suite. SONAR X1 Production Suite upgrade are no longer available. I don't believe it is available retail either. 


I hope you understand that once we start selling a new version, we discontinue the old. This is pretty standard practice.


If you have any more questions, please PM me.

Disappointed. My cunning plan to get X2 for a few quid less AND acquire Z3ta+2 has failed, darn it.
However I have to admit that X2 for £79 and free strings expansion pack is still a flippin' good deal . . . that button will still be pushed.

Luteman


Disappointed. My cunning plan to get X2 for a few quid less AND acquire Z3ta+2 has failed, darn it.
However I have to admit that X2 for £79 and free strings expansion pack is still a flippin' good deal . . . that button will still be pushed.

My sentiments exactly.

I'd talk to cakewalk directly. The only way to upgrade to X1 production Suite was via the Cakewalk Store. in this store, for this very item "Sonar X1 Production Suite (Upgrade)", it was stated that this offer for this very item is valid until the end of october.

They can't make an offer, and the delete it from the store, claiming that the offer is still valid, but not for the upgrade, but only for the full version, or, the offer for the upgrade is still valid, but there won't be anyone to buy it from.

clearly an unfortunate mistake by cakewalk, but it was THEIR mistake, not yours, and they should show responsibility for their actions, no matter how generous they were before, or are now, with all their other promotions.

Contact Cakewalk. This was a bloody good deal, getting X1 Production Suite, the PC4k Gate/Expander, Z3ta+2, X2 Producer and the DSF Symphonic Strings for only 80€ when upgrading to X1 Production Suite, the offer for it - the upgrade - valid until the end of october. It was Cakewalks offer, I accepted, and Cakewalk can't put that offer down when they announced it valid until the end of october.

THEIR fault, not your's. The misleading seems obvious to me, you deserve an excuse at least, no more explanations.

There even WON'T BE any more explanations, along with no excuse, as Andrew said his last post will be his last reply on this topic, so I definately would contact Cakewalk directly.

Good luck.