I was considering the Softube deal but I tried running a demo that needs an iLok,but although my  Ilok software drivers are up to date,I can't get the Ilok to accept any licenses,all I get is no Ilok found.

I am running Win7 with IE9 8gig ram and an intel i5quad processor.

Anyone know if there is a problem using an old style Ilok?

Thanks

Alan

It can be the  browser.  Try swtiching.

@

Use IE9 32 bits instead of the 64 bit version or as mentioned by AT, you can use another browser. Make sure that the client helper (iLok) is also up to date. I just updated some licenses a few days ago without any issues and this on a iLok v1.

Same thing happened here last week. When logging in, the activeX app keeps restarting; like security is preventing
it from running. After a minute or two, I get the client application time out screen.  Both of my keys are working, and
all of the protected software runs without any objections. I've used IE9, Opera, Safari, and Firefox. None work. I
tried other PCs here, and the fourth one finally worked. The iLok support guy is looking at the log and sysinfo to
determine the problem. If they come up with something, I'll post back. For now, try any other machine you have
available.

Thanks for the replies

Unfortunately I do not have another computer I could try,but I will watch out
for your post and hope the support guy can sort it out.

Alan

asimmd, I had the very same issue, and have had it for a long time. I am win 7 64bit. After wasting all kinds of time trying to get the ilok thing to work on my computer, I tried it on Win XP. My solution was to try it on windows xp. It works fine everytime. Now, if you are running Windows 7 professional, enterprise or ultimate you actually have a built in copy of windows xp that can be run "virtually". I find this very handy sometimes. Note that virtual XP will not work on home versions of win 7. But if you have a system that supports it, start here: http://www.microsoft.com/...rtual-pc/download.aspx

Just my luck,I am running Win7 Home Premium,so I guess it won't work.

I just deleted the iLok software from my computer and reinstalled just the driver.

I then ran the iLok programme and it worked but it won't let me load the license
because it knows I don't have the Client software.

When I load the Client software,it then say's there is no iLok connected.

You can draw your own conclusions but I reckon the software is the problem.

Thanks for the suggestion,looks like I can't have the Softube pack after all.

Alan

I've put my iLok aside; it's literally useless for the same 'not recognised' issue.  Their support people won't help.  Abysmal outfit.  How they expect to grow or even sustain their business is beyond me.

You might want to contact iLok as I run Win 7 x64 and have been using two iLoks for 2+ years.  I use IE 9.  Also make sure you have any anti-virus turned off.  You might have an option in IE turned off (such as do not run active X) that is causing the problem.
 
Kevin

Tried installing without Anti-Virus running,and it still won't have it.

Looks like I will join the rest of us and confine it to the scrap box.
I have sent iLok an email describing the problem,I don't hold much hope of a reply,never mind a solution,but you never know.
Alan