KeithS

sonny160


Thats not fair!

I disagree with you on the fairness, but we each have our own opinions.  When I purshase something at a time when the company is not running a special promotion, I don't expect them to retroactively offer me a promotional price months or years later.
 
If we define fair as being able to take advantage of every promotional offer then I should have received every new Sonar upgrade for free starting with Sonar 2. 

Well said Keith.
I started with Sonar3. So, Cakewalk now owes me $996.53 in "unfair upgrades" (with interest).  
 
 

This forum is free.

bapu


This forum is free.

Thats why it has never been fixed lol

Mesh

KeithS

sonny160


Thats not fair!

I disagree with you on the fairness, but we each have our own opinions.  When I purshase something at a time when the company is not running a special promotion, I don't expect them to retroactively offer me a promotional price months or years later.
 
If we define fair as being able to take advantage of every promotional offer then I should have received every new Sonar upgrade for free starting with Sonar 2. 

Well said Keith.
I started with Sonar3. So, Cakewalk now owes me $996.53 in "unfair upgrades" (with interest).  
 
 

Yes, Cakes "free upgrade" for people purchasing just ahead of a new release is the most fair policy for everyone in the whole chain.

Think about it for a minute.

1)  It enables retailers to move any stock, which would otherwise become "stale" upon the release of the new version
2)  It prevents the newcomers from being "stung", by buying X1 today, and then tomorrow being told there a new version and you have to pay the upgrade price to get it.

I bought Sibelius 6, just about a week before AVID released Sibelius 7.

Avid's policy was, no prior release announcment, you only find out on release day, and NO grace period for any kind of free upgrade. So I shelled out "Full Retail" for Sibelius 6, and "Full Upgrade Price" to Sibelius 7 within a week.

Believe me, I raised the issue, and took it as high as any "little guy customer" could.
AVID response was basically 'thanks for the feedback, we've raised your concerns with upper management for consideration, and there will be no change in policy and you have to pay the full upgrade price like everyone else.


Cakewalks pre-release announcement with free upgrade policy is about as "sales channel" AND customer friendly as you could ever hope for.
I think most people recognise that, it should be pretty easy to understand.


Cheers - Cliff

@sonny160... they will be fair and give those who bought into Expanded a discount since X2 integrates most if not all of Expanded features and enhancements.

its to get people on the wagon,
when i bought sonar home studio i recieved a free copy of sonar the next version up.
but noone came knocking at my door with free goodies,i had to look around and see the deal,
talk to cake...awarded.end of story.
they are a very fair company in my opinion.

The Cakewalk model is that updates are free and upgrades are paid. Sonar owners get discounts based on what products they've already paid for. 

Who here works for free? I know I don't.

The OP never said when he purchased X1.   That can make a difference.
 

sonny160


That's not fair!

Then don't upgrade. Its your choice. If you think something isn't fair, you as a consumer have the right not to purchase it.
 
Seriously, how do you think they finance the new versions? How do you think the Cakewalk employees get paid? Its a business. you don't expect to 4 new shiny tires for your car for free. Why expect to get a new program for free.